EVA ICS
EVA ICS is an open-source incident management system designed for enterprises. It helps organize, track, and manage incidents and problems using custom workflows. Useful for IT teams and security operations.
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EVA ICS: Open-Source Incident Management System for Enterprises
An open-source incident management system designed for enterprises, helping IT teams organize, track, and manage incidents and problems using custom workflows.
What is EVA ICS?
EVA ICS (Incident Communication System) is an open-source, web-based platform for managing incidents, problems, changes, and known errors. It is designed specifically for enterprises and IT teams that need to track issues, assign tasks, facilitate communications, and document resolution processes.
Some key features of EVA ICS include:
- Customizable workflows to map business processes for incident management
- Role-based access control and permissions
- Real-time notifications and reminders
- Reporting dashboards and metrics
- Integration with monitoring tools via API
- Forms and templates for standardization
- Audit logs for tracking changes
By consolidating incident management into a single system with structured workflows, EVA ICS aims to help IT and security teams manage events more efficiently. Its open-source model also allows for customization to an organization's specific needs. Overall, it serves as a useful platform for ensuring service quality and continuity through organizational learning and improved incident response.
EVA ICS Features
Features
- Incident management
- Problem management
- Change management
- Service request management
- Knowledge base
- Dashboards and reporting
- SLA tracking
- Custom workflows
- REST API
Pricing
- Open Source
Pros
Open source and free
Highly customizable
Good for ITSM and security teams
Active community support
Integrates with many tools via API
Cons
Steep learning curve
Requires self-hosting and setup
Limited native integrations
Not as full-featured as paid options
Official Links
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