What is EVA ICS?
EVA ICS (Incident Communication System) is an open-source, web-based platform for managing incidents, problems, changes, and known errors. It is designed specifically for enterprises and IT teams that need to track issues, assign tasks, facilitate communications, and document resolution processes.
Some key features of EVA ICS include:
- Customizable workflows to map business processes for incident management
- Role-based access control and permissions
- Real-time notifications and reminders
- Reporting dashboards and metrics
- Integration with monitoring tools via API
- Forms and templates for standardization
- Audit logs for tracking changes
By consolidating incident management into a single system with structured workflows, EVA ICS aims to help IT and security teams manage events more efficiently. Its open-source model also allows for customization to an organization's specific needs. Overall, it serves as a useful platform for ensuring service quality and continuity through organizational learning and improved incident response.
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