Freshcaller vs EasyCall Phone Call Center

Struggling to choose between Freshcaller and EasyCall Phone Call Center? Both products offer unique advantages, making it a tough decision.

Freshcaller is a Business & Commerce solution with tags like ticketing, live-chat, call-center, analytics, customer-service.

It boasts features such as Ticketing system to manage customer queries, Knowledge base to provide self-service support, Live chat for real-time customer engagement, Call center capabilities like IVR and call routing, Reporting and analytics to track performance, API and integrations with other software, Mobile app for agents, Customizable workflows and business rules, Multi-channel support (email, social media, phone, etc) and pros including Easy to set up and use, Affordable pricing for SMBs, Scales as your business grows, Built-in best practices for customer support, Real-time visibility into support operations, Improves customer satisfaction.

On the other hand, EasyCall Phone Call Center is a Business & Commerce product tagged with call-center, cloudbased, inbound-calling, outbound-calling, ivr, call-recording, analytics, omnichannel, crm-integration.

Its standout features include Inbound and outbound calling, IVR (Interactive Voice Response) menus, Call recording, Analytics and reporting, Omnichannel support (voice, email, chat, etc.), CRM integrations, and it shines with pros like Cloud-based solution for easy deployment and scalability, Comprehensive call center features in a single platform, Integrations with popular CRM systems, Customizable IVR menus for improved customer experience.

Feature	Freshcaller	EasyCall Phone Call Center
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Freshcaller

Description: Freshcaller is a cloud-based customer support software designed for small and medium businesses. It provides features like ticketing, live chat, call center capabilities, and analytics to help companies provide exceptional customer service.

EasyCall Phone Call Center

Description: EasyCall Phone Call Center is a cloud-based call center software solution that provides features for inbound/outbound calling, IVR menus, call recording, analytics, and more. It offers omnichannel support and integrations with popular CRM platforms.

Key Features Comparison

Freshcaller Features

• Ticketing system to manage customer queries
• Knowledge base to provide self-service support
• Live chat for real-time customer engagement
• Call center capabilities like IVR and call routing
• Reporting and analytics to track performance
• API and integrations with other software
• Mobile app for agents
• Customizable workflows and business rules
• Multi-channel support (email, social media, phone, etc)

EasyCall Phone Call Center Features

• Inbound and outbound calling
• IVR (Interactive Voice Response) menus
• Call recording
• Analytics and reporting
• Omnichannel support (voice, email, chat, etc.)
• CRM integrations

Pros & Cons Analysis

Freshcaller

Pros

• Easy to set up and use
• Affordable pricing for SMBs
• Scales as your business grows
• Built-in best practices for customer support
• Real-time visibility into support operations
• Improves customer satisfaction

Cons

• Can be light on advanced features compared to enterprise tools
• Mobile app only available for agents, not customers
• Third-party integrations can be limited
• Lacks some customization options

EasyCall Phone Call Center

Pros

• Cloud-based solution for easy deployment and scalability
• Comprehensive call center features in a single platform
• Integrations with popular CRM systems
• Customizable IVR menus for improved customer experience

Cons

• Potential learning curve for users unfamiliar with call center software
• Pricing may be higher compared to basic phone systems
• Dependent on stable internet connectivity for cloud-based operations

Pricing Comparison

Freshcaller

• Subscription-Based

EasyCall Phone Call Center

• Subscription-Based