Freshchat vs Chaskiq
Struggling to choose between Freshchat and Chaskiq? Both products offer unique advantages, making it a tough decision.
Freshchat is a Social & Communications solution with tags like live-chat, bots, shared-inboxes, automation-workflows, customer-engagement.
It boasts features such as Live Chat, Shared Inboxes, Automation Workflows, Bots, Team Inbox, Conversation Routing, Canned Responses, Visitor Info, Real-time Analytics and pros including Easy to use interface, Omnichannel support, Built-in CRM, Mobile app for agents, Powerful automation.
On the other hand, Chaskiq is a Social & Communications product tagged with live-chat, email, messaging, customer-support.
Its standout features include Live Chat, Email Marketing, Help Desk, Knowledge Base, Conversation Funnels, Team Inboxes, Automation, Integrations, Custom Bots, Real-Time Analytics, and it shines with pros like Open source and self-hosted, Highly customizable, Good selection of features, Active development community, Affordable pricing.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Freshchat
Freshchat is a customer engagement and support software designed for sales and support teams. It provides features like live chat, bots, shared inboxes, and automation workflows to help teams manage customer conversations across multiple channels.
Categories:
Freshchat Features
- Live Chat
- Shared Inboxes
- Automation Workflows
- Bots
- Team Inbox
- Conversation Routing
- Canned Responses
- Visitor Info
- Real-time Analytics
Pricing
- Freemium
- Subscription-Based
Pros
Cons
Chaskiq
Chaskiq is an open-source alternative to Intercom, providing similar features for managing conversations with customers. It allows businesses to communicate with customers via live chat, email, and messaging platforms.
Categories:
Chaskiq Features
- Live Chat
- Email Marketing
- Help Desk
- Knowledge Base
- Conversation Funnels
- Team Inboxes
- Automation
- Integrations
- Custom Bots
- Real-Time Analytics
Pricing
- Open Source
- Freemium
- Custom Pricing