Freshservice vs Vivantio

Struggling to choose between Freshservice and Vivantio? Both products offer unique advantages, making it a tough decision.

Freshservice is a Business & Commerce solution with tags like helpdesk, ticketing, itsm, service-desk.

It boasts features such as Incident management, Problem management, Change management, Release management, Asset management, Knowledge base, Self service portal, Reporting and analytics and pros including Intuitive and easy to use interface, Automated workflows and processes, Robust customization options, Strong mobile device support, Integration with many third-party apps, Reasonable pricing.

On the other hand, Vivantio is a Business & Commerce product tagged with help-desk, asset-management, project-management, itsm.

Its standout features include IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics, and it shines with pros like Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Freshservice

Freshservice

Freshservice is a cloud-based IT service management (ITSM) software that helps IT teams manage service desk tickets, assets, changes, releases, and more. It offers features like automated workflows, custom reporting, and integrations with other tools.

Categories:
Business & Commerce It Service Management
helpdesk ticketing itsm service-desk

Freshservice Features

  1. Incident management
  2. Problem management
  3. Change management
  4. Release management
  5. Asset management
  6. Knowledge base
  7. Self service portal
  8. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Automated workflows and processes

Robust customization options

Strong mobile device support

Integration with many third-party apps

Reasonable pricing

Cons

Can be complex for smaller businesses

Limited native remote control functionality

Some features may require add-ons or higher pricing tier

Support could be more responsive

Vivantio

Vivantio

Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Categories:
Business & Commerce It Service Management
help-desk asset-management project-management itsm

Vivantio Features

  1. IT service desk & ticketing
  2. Asset management
  3. Change management
  4. Project management
  5. Knowledge base
  6. Reporting & analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Flexible pricing options

Robust feature set for ITSM

Cloud-based for anytime, anywhere access

Customizable workflows and forms

Strong mobile device support

Cons

Can be complex for smaller businesses

Limited native integrations with third-party apps

Requires training time to fully leverage features

Support and implementation services cost extra