FullStory vs LiveSession

Struggling to choose between FullStory and LiveSession? Both products offer unique advantages, making it a tough decision.

FullStory is a Ai Tools & Services solution with tags like analytics, user-behavior, session-recording.

It boasts features such as Session replay, Heatmaps, Funnels, Form analytics, Custom events, Integrations and pros including Detailed session replays, Easy to use interface, Powerful analytics, Good customer support.

On the other hand, LiveSession is a Online Services product tagged with live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

Its standout features include Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics, and it shines with pros like Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

Feature	FullStory	LiveSession
Overall Score	N/A	N/A
Primary Category	Ai Tools & Services	Online Services

Product Overview

FullStory

Description: FullStory is a digital experience analytics platform that records website and mobile app sessions to help understand user behavior. It captures all user interactions including clicks, taps, scrolls, pages views, etc. for playback and analysis.

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

Key Features Comparison

FullStory Features

• Session replay
• Heatmaps
• Funnels
• Form analytics
• Custom events
• Integrations

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

Pros & Cons Analysis

FullStory

Pros

• Detailed session replays
• Easy to use interface
• Powerful analytics
• Good customer support

Cons

• Can get expensive for large sites
• Limited customization options
• No A/B testing features

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

Pricing Comparison

FullStory

• Subscription-Based

LiveSession

• Freemium
• Subscription-Based