FullStory vs LiveSession

Struggling to choose between FullStory and LiveSession? Both products offer unique advantages, making it a tough decision.

FullStory is a Ai Tools & Services solution with tags like analytics, user-behavior, session-recording.

It boasts features such as Session replay, Heatmaps, Funnels, Form analytics, Custom events, Integrations and pros including Detailed session replays, Easy to use interface, Powerful analytics, Good customer support.

On the other hand, LiveSession is a Online Services product tagged with live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

Its standout features include Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics, and it shines with pros like Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

FullStory

FullStory

FullStory is a digital experience analytics platform that records website and mobile app sessions to help understand user behavior. It captures all user interactions including clicks, taps, scrolls, pages views, etc. for playback and analysis.

Categories:
Ai Tools & Services User Analytics
analytics user-behavior session-recording

FullStory Features

  1. Session replay
  2. Heatmaps
  3. Funnels
  4. Form analytics
  5. Custom events
  6. Integrations

Pricing

  • Subscription-Based

Pros

Detailed session replays

Easy to use interface

Powerful analytics

Good customer support

Cons

Can get expensive for large sites

Limited customization options

No A/B testing features

LiveSession

LiveSession

LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

Categories:
Online Services Customer Service & Support
live-chat customer-support realtime-communication reporting thirdparty-integrations

LiveSession Features

  1. Real-time chat
  2. Voice and video calling
  3. Agent assignment rules
  4. Chat transfer
  5. Customizable chat widgets
  6. Third-party integrations
  7. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Scalable for growing teams

Mobile app for agents

Customizable to brand needs

Integrates with popular tools

Cons

Can get pricey for larger teams

Limited customization in lower tiers

No call center functionality