LiveSession
LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and th
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customer-support
realtime-communication
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LiveSession: Live Chat & Customer Support Software
LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.
What is LiveSession?
LiveSession is a feature-rich live chat and customer support software designed to help companies provide exceptional real-time customer service and sales support. It enables companies to interact with website visitors through live chat, voice, and video right from their website and mobile app.
Key features and capabilities of LiveSession include:
- Chat widgets that can be customized to match company branding and embedded on websites
- Omnichannel support via live chat, voice, and video interactions
- Smart assignment rules to route chats to the right agents
- Chat transfer to seamlessly hand off chats between teams
- Canned quick response templates to standardize answers
- Visitor monitoring to see who is browsing the website
- Powerful reporting and analytics on conversations and agents
- Flexible API and integrations with popular tools
- White label options to remove LiveSession branding
LiveSession positions itself as an easy-to-use and budget-friendly live chat and support solution for SMBs. While it lacks some advanced features of enterprise platforms, it provides a good set of omnichannel capabilities to help companies deliver more personalized and responsive support.
LiveSession Features
Features
- Real-time chat
- Voice and video calling
- Agent assignment rules
- Chat transfer
- Customizable chat widgets
- Third-party integrations
- Reporting and analytics
Pricing
- Freemium
- Subscription-Based
Pros
Easy to use interface
Scalable for growing teams
Mobile app for agents
Customizable to brand needs
Integrates with popular tools
Cons
Can get pricey for larger teams
Limited customization in lower tiers
No call center functionality
Official Links
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Top Online Services and Customer Service & Support and other similar apps like LiveSession
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