Smartlook vs LiveSession

Struggling to choose between Smartlook and LiveSession? Both products offer unique advantages, making it a tough decision.

Smartlook is a Ai Tools & Services solution with tags like analytics, heatmaps, recordings, user-behavior.

It boasts features such as Session recordings, Heatmaps, Funnels, Form analytics, User analytics and pros including Easy to implement, Affordable pricing, Good customer support, Intuitive dashboard.

On the other hand, LiveSession is a Online Services product tagged with live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

Its standout features include Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics, and it shines with pros like Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Smartlook

Smartlook

Smartlook is a user experience analytics software that records visitors' interactions on websites and mobile apps. It generates heatmaps, session recordings, and user analytics to help understand user behavior.

Categories:
analytics heatmaps recordings user-behavior

Smartlook Features

  1. Session recordings
  2. Heatmaps
  3. Funnels
  4. Form analytics
  5. User analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to implement

Affordable pricing

Good customer support

Intuitive dashboard

Cons

Limited customization options

No A/B testing

Data sampling for some plans


LiveSession

LiveSession

LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

Categories:
live-chat customer-support realtime-communication reporting thirdparty-integrations

LiveSession Features

  1. Real-time chat
  2. Voice and video calling
  3. Agent assignment rules
  4. Chat transfer
  5. Customizable chat widgets
  6. Third-party integrations
  7. Reporting and analytics

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Scalable for growing teams

Mobile app for agents

Customizable to brand needs

Integrates with popular tools

Cons

Can get pricey for larger teams

Limited customization in lower tiers

No call center functionality