UsabilityTools vs LiveSession

Struggling to choose between UsabilityTools and LiveSession? Both products offer unique advantages, making it a tough decision.

UsabilityTools is a Business & Commerce solution with tags like user-testing, usability, user-experience.

It boasts features such as Remote user testing, Recruitment tools, Task distribution, Session moderation, Results analysis, Heatmaps, Session recordings and pros including Easy to set up and use, Integrates with popular tools, Large participant pool, Good value for money.

On the other hand, LiveSession is a Online Services product tagged with live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

Its standout features include Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics, and it shines with pros like Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

Feature	UsabilityTools	LiveSession
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

UsabilityTools

Description: UsabilityTools is a user research and user testing platform that allows product teams to gain qualitative insights into their digital products through remote user testing. It makes it easy to recruit real users for moderated sessions to understand usability issues, measure task success, gain feedback, and uncover insights.

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

Key Features Comparison

UsabilityTools Features

• Remote user testing
• Recruitment tools
• Task distribution
• Session moderation
• Results analysis
• Heatmaps
• Session recordings

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

Pros & Cons Analysis

UsabilityTools

Pros

• Easy to set up and use
• Integrates with popular tools
• Large participant pool
• Good value for money

Cons

• Limited analytics compared to some competitors
• No support for mobile app testing
• Max of 5 users per account on free plan

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

Pricing Comparison

UsabilityTools

• Free
• Freemium
• Subscription-Based

LiveSession

• Freemium
• Subscription-Based