UserSurge vs LiveSession

Struggling to choose between UserSurge and LiveSession? Both products offer unique advantages, making it a tough decision.

UserSurge is a Online Services solution with tags like user-testing, usability-testing, user-experience-testing, user-feedback, user-research.

It boasts features such as Recruit participants for user testing, Conduct remote or in-person testing sessions, Record sessions and collect feedback, Analyze results to identify UX issues, Integrates with prototyping and design tools and pros including Easy participant recruitment, Flexible testing options, Useful analysis features, Integrates with other tools, Good support.

On the other hand, LiveSession is a Online Services product tagged with live-chat, customer-support, realtime-communication, reporting, thirdparty-integrations.

Its standout features include Real-time chat, Voice and video calling, Agent assignment rules, Chat transfer, Customizable chat widgets, Third-party integrations, Reporting and analytics, and it shines with pros like Easy to use interface, Scalable for growing teams, Mobile app for agents, Customizable to brand needs, Integrates with popular tools.

Feature	UserSurge	LiveSession
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

UserSurge

Description: UserSurge is a user research and usability testing platform that allows you to get feedback on your website or app from real users. It makes it easy to recruit test participants, conduct remote or in-person sessions, analyze feedback, and identify issues to improve the user experience.

LiveSession

Description: LiveSession is a live chat and customer support software. It allows companies to interact with website visitors in real-time through live chat, voice, and video features. Key capabilities include agent assignment rules, chat transfer, customizable widgets, reporting tools, and third-party integrations.

Key Features Comparison

UserSurge Features

• Recruit participants for user testing
• Conduct remote or in-person testing sessions
• Record sessions and collect feedback
• Analyze results to identify UX issues
• Integrates with prototyping and design tools

LiveSession Features

• Real-time chat
• Voice and video calling
• Agent assignment rules
• Chat transfer
• Customizable chat widgets
• Third-party integrations
• Reporting and analytics

Pros & Cons Analysis

UserSurge

Pros

• Easy participant recruitment
• Flexible testing options
• Useful analysis features
• Integrates with other tools
• Good support

Cons

• Can be pricey for large teams
• Limited customization options
• Steep learning curve initially

LiveSession

Pros

• Easy to use interface
• Scalable for growing teams
• Mobile app for agents
• Customizable to brand needs
• Integrates with popular tools

Cons

• Can get pricey for larger teams
• Limited customization in lower tiers
• No call center functionality

Pricing Comparison

UserSurge

• Subscription-Based

LiveSession

• Freemium
• Subscription-Based