Gainsight vs Viva Engage (Yammer)
Struggling to choose between Gainsight and Viva Engage (Yammer)? Both products offer unique advantages, making it a tough decision.
Gainsight is a Business & Commerce solution with tags like analytics, automation, customer-retention, user-adoption.
It boasts features such as Customer Health Score, Automated Customer Journeys, Integrations and APIs, Predictive Analytics, Customer Success Planning and pros including Powerful analytics and reporting, Automation to scale customer success, Identify at-risk customers, Drive product adoption, Improve retention and expansion.
On the other hand, Viva Engage (Yammer) is a Social & Communications product tagged with collaboration, communication, engagement, knowledge-sharing, teamwork.
Its standout features include Real-time messaging, Groups and communities, Content sharing, Announcements, Praise and recognition, Polls and surveys, Integrations, Mobile apps, Analytics, Security and compliance, and it shines with pros like Improves communication and collaboration, Fosters company culture and employee engagement, Facilitates knowledge sharing, Integrates with Microsoft 365 and Teams, Customizable platform, Available mobile apps, Advanced analytics and metrics, Robust security and compliance capabilities.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Gainsight
Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard new users, and drive adoption.
Categories:
Gainsight Features
- Customer Health Score
- Automated Customer Journeys
- Integrations and APIs
- Predictive Analytics
- Customer Success Planning
Pricing
- Subscription-Based
Pros
Cons
Viva Engage (Yammer)
Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowledge sharing, team collaboration, and employee engagement.
Categories:
Viva Engage (Yammer) Features
- Real-time messaging
- Groups and communities
- Content sharing
- Announcements
- Praise and recognition
- Polls and surveys
- Integrations
- Mobile apps
- Analytics
- Security and compliance
Pricing
- Freemium
- Subscription-Based