Gainsight vs Viva Engage (Yammer)

Gainsight — Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard ne

Viva Engage (Yammer) — Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowle

Gainsight offers Customer Health Score, Automated Customer Journeys, Integrations and APIs, Predictive Analytics, Customer Success Planning, while Viva Engage (Yammer) provides Real-time messaging, Groups and communities, Content sharing, Announcements, Praise and recognition.

Gainsight stands out for Powerful analytics and reporting, Automation to scale customer success, Identify at-risk customers; Viva Engage (Yammer) is known for Improves communication and collaboration, Fosters company culture and employee engagement, Facilitates knowledge sharing.

Feature	Gainsight	Viva Engage (Yammer)
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications
Pricing	Subscription	N/A

Product Overview

Gainsight

Description: Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard new users, and drive adoption.

Viva Engage (Yammer)

Description: Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowledge sharing, team collaboration, and employee engagement.

Key Features Comparison

Gainsight Features

• Customer Health Score
• Automated Customer Journeys
• Integrations and APIs
• Predictive Analytics
• Customer Success Planning

Viva Engage (Yammer) Features

• Real-time messaging
• Groups and communities
• Content sharing
• Announcements
• Praise and recognition
• Polls and surveys
• Integrations
• Mobile apps
• Analytics
• Security and compliance

Pros & Cons Analysis

Gainsight

Pros

• Powerful analytics and reporting
• Automation to scale customer success
• Identify at-risk customers
• Drive product adoption
• Improve retention and expansion

Cons

• Can be complex to set up and customize
• Requires dedicated resources for implementation
• Limited native integrations with some CRMs

Viva Engage (Yammer)

Pros

• Improves communication and collaboration
• Fosters company culture and employee engagement
• Facilitates knowledge sharing
• Integrates with Microsoft 365 and Teams
• Customizable platform
• Available mobile apps
• Advanced analytics and metrics
• Robust security and compliance capabilities

Cons

• Can be distracting if not used properly
• Potential for inappropriate content
• Data compliance challenges
• Limited free version
• Must manage community guidelines

Pricing Comparison

Gainsight

• Subscription

Viva Engage (Yammer)

• Not listed