Gainsight
Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard new users, and drive adoption.
analytics
automation
customer-retention
user-adoption
Gainsight: Customer Success Software Platform
A customer success software platform helping companies increase retention, expansion, and advocacy with analytics and automation tools for at-risk customers, onboarding new users, and driving adoption.
What is Gainsight?
Gainsight is a leading customer success software platform used by businesses to increase customer retention, expansion, and advocacy. The software provides a centralized dashboard to track customer health scores and usage data, enabling companies to identify at-risk customers and take proactive measures to nurture them.
Key features of Gainsight include:
- Customer 360 - consolidated view of customer profile, usage data, milestones, and health scores
- Journey Orchestration - map out and automate the entire customer journey with targeted email campaigns and in-app messages
- Advocacy Management - tools to easily identify and leverage your happiest customers as brand advocates
- Workflow Automation - create no-code workflows across teams like CSM, Support, and Sales to streamline processes
- Analytics and Reporting - track retention, expansion, churn drivers, product usage, and other metrics
Overall, Gainsight is designed for subscription businesses looking to improve customer experiences, reduce churn, and drive expansion revenue - leading to higher lifetime value and a strong recurring revenue engine.
Gainsight Features
Features
- Customer Health Score
- Automated Customer Journeys
- Integrations and APIs
- Predictive Analytics
- Customer Success Planning
Pricing
- Subscription-Based
Pros
Powerful analytics and reporting
Automation to scale customer success
Identify at-risk customers
Drive product adoption
Improve retention and expansion
Cons
Can be complex to set up and customize
Requires dedicated resources for implementation
Limited native integrations with some CRMs
Official Links
The Best Gainsight Alternatives
Top Business & Commerce and Customer Success and other similar apps like Gainsight
Microsoft SharePoint
Microsoft SharePoint is a versatile web-based platform designed for business collaboration and organizational productivity. It serves as an intranet or content management system, offering organizations a secure place to create, organize, share, and access information across departments and teams.Some key features of SharePoint include:Document management - Stores documents in a...
Bitrix24
Bitrix24 is an all-in-one cloud-based business software that provides tools for project management, customer relationship management (CRM), human resources (HR), team communications, document management, and other critical business operations.Some of the key features of Bitrix24 include:Project management tools for task management, Gantt charts, milestones, time tracking, etc.Sales CRM for managing...
Alfresco Community Edition
Alfresco Community Edition is a free, open source Enterprise Content Management (ECM) system developed using Java technology. It provides the following key capabilities:Document Management - store, manage, control and track access to documentsCollaboration - share and collaborate on documents securely inside and outside your organizationRecords Management - capture, declare and...
Viva Engage (Yammer)
Viva Engage by Microsoft, formerly known as Yammer, is an enterprise social networking platform designed to foster employee engagement, collaboration, and knowledge sharing. It provides a private online community where employees can have discussions, share documents, collaborate on projects, and more.Key features of Viva Engage include:Activity feed for updates from...
Workplace from Meta
Workplace from Meta is an enterprise connectivity platform that helps organizations connect and collaborate. It includes the following key features:Groups - Create public and private groups to facilitate team communication and collaborationChat and posts - Chat, share updates, and post files to keep teams in syncVideo calls - Make video...
HumHub
HumHub is an open-source social networking platform and content management system that organizations and companies can use to create private social networks. It enables easy collaboration and communication between team members by providing features like user profiles, groups, forums, blogs, messaging, file sharing, calendars, and more.Some key features and benefits...
EXo Platform
eXo Platform is an open-source, standards-based digital workplace platform designed for enterprises. It enables improved productivity and connectivity by combining a range of collaboration tools.Key features of eXo Platform include:Advanced Content Management - Flexible content storage, search, workflows, versioning, and more.Enterprise Social Networking - User profiles, groups, feeds, forums, chat,...
AvePoint
AvePoint is a software company founded in 2001 that provides solutions aimed at SharePoint, Office 365, and Dynamics platforms. Their products and services are focused on helping organizations with backup and recovery, content migration, infrastructure management, compliance, and workflow automation.For SharePoint on-premises and SharePoint Online in Office 365, AvePoint offers...
Salesmachine
Salesmachine is a cloud-based customer relationship management (CRM) and sales automation software designed specifically for small businesses. It aims to provide an all-in-one solution to simplify and automate sales processes.Key features of Salesmachine include:Contact Management - Store all customer and prospect information in one centralized database. Track details like emails,...
Custify
Custify is a robust customer feedback and Net Promoter Score (NPS) software designed to help businesses better understand their customers and use those insights to drive growth and retention.Key features of Custify include:Easy-to-design surveys with pre-made templates to collect structured feedback from customers via email or embedded on your websiteAutomated...
Natero
Natero is a software-as-a-service customer success platform designed for subscription and recurring revenue businesses. It aims to help these companies increase customer lifetime value by reducing churn and driving account expansion revenue.The key capabilities of Natero include:Customer health scoring - Uses AI and machine learning to analyze usage data, survey...
Teamstinct.com
Teamstinct is an online project management and team collaboration tool designed for agile teams. It provides a variety of features to help teams plan, track, and manage work more effectively.Key features of Teamstinct include:Kanban boards for visualizing work and workflowRoadmaps and release planningRetrospectives for continuous improvementStandups to improve team communicationCustomizable...
Akita
Akita is an open-source test automation framework built on Node.js by Datorama. It allows test automation engineers to write robust, scalable automated tests using easy-to-read TypeScript code.Some key features and benefits of Akita include:Simple, expressive API for writing automated tests using TypeScriptCross-platform support for running tests on different browsers and...
Amity
Amity is a team collaboration and productivity software designed to help groups communicate, collaborate and get work done more efficiently. It brings together features like messaging, file sharing, task management and calendars into one integrated platform.Some of the key features of Amity include:Group chat rooms with threaded conversationsFile sharing with...