Viva Engage (Yammer) vs Gainsight

Struggling to choose between Viva Engage (Yammer) and Gainsight? Both products offer unique advantages, making it a tough decision.

Viva Engage (Yammer) is a Social & Communications solution with tags like collaboration, communication, engagement, knowledge-sharing, teamwork.

It boasts features such as Real-time messaging, Groups and communities, Content sharing, Announcements, Praise and recognition, Polls and surveys, Integrations, Mobile apps, Analytics, Security and compliance and pros including Improves communication and collaboration, Fosters company culture and employee engagement, Facilitates knowledge sharing, Integrates with Microsoft 365 and Teams, Customizable platform, Available mobile apps, Advanced analytics and metrics, Robust security and compliance capabilities.

On the other hand, Gainsight is a Business & Commerce product tagged with analytics, automation, customer-retention, user-adoption.

Its standout features include Customer Health Score, Automated Customer Journeys, Integrations and APIs, Predictive Analytics, Customer Success Planning, and it shines with pros like Powerful analytics and reporting, Automation to scale customer success, Identify at-risk customers, Drive product adoption, Improve retention and expansion.

Feature	Viva Engage (Yammer)	Gainsight
Overall Score	N/A	N/A
Primary Category	Social & Communications	Business & Commerce

Product Overview

Viva Engage (Yammer)

Description: Viva Engage by Microsoft is an enterprise social networking platform that allows employees to collaborate and share information across teams and organizations. It facilitates group discussions, knowledge sharing, team collaboration, and employee engagement.

Gainsight

Description: Gainsight is a customer success software platform that helps companies increase retention, expansion, and advocacy. It provides analytics and automation tools to identify at-risk customers, onboard new users, and drive adoption.

Key Features Comparison

Viva Engage (Yammer) Features

• Real-time messaging
• Groups and communities
• Content sharing
• Announcements
• Praise and recognition
• Polls and surveys
• Integrations
• Mobile apps
• Analytics
• Security and compliance

Gainsight Features

• Customer Health Score
• Automated Customer Journeys
• Integrations and APIs
• Predictive Analytics
• Customer Success Planning

Pros & Cons Analysis

Viva Engage (Yammer)

Pros

• Improves communication and collaboration
• Fosters company culture and employee engagement
• Facilitates knowledge sharing
• Integrates with Microsoft 365 and Teams
• Customizable platform
• Available mobile apps
• Advanced analytics and metrics
• Robust security and compliance capabilities

Cons

• Can be distracting if not used properly
• Potential for inappropriate content
• Data compliance challenges
• Limited free version
• Must manage community guidelines

Gainsight

Pros

• Powerful analytics and reporting
• Automation to scale customer success
• Identify at-risk customers
• Drive product adoption
• Improve retention and expansion

Cons

• Can be complex to set up and customize
• Requires dedicated resources for implementation
• Limited native integrations with some CRMs

Pricing Comparison

Viva Engage (Yammer)

• Freemium
• Subscription-Based

Gainsight

• Subscription-Based