Natero
Natero is a customer success platform that helps subscription businesses reduce churn and increase account expansion revenue. It uses AI and machine learning to analyze usage data and customer interactions to identify at-risk customers and upsell opportunities.
churn-reduction
customer-retention
account-expansion
ai
machine-learning
usage-analytics
Natero: Customer Success Platform for Subscription Businesses
Discover how Natero uses AI & machine learning to analyze usage data, identify at-risk customers, and upsell opportunities, helping subscription businesses reduce churn and increase revenue.
What is Natero?
Natero is a software-as-a-service customer success platform designed for subscription and recurring revenue businesses. It aims to help these companies increase customer lifetime value by reducing churn and driving account expansion revenue.
The key capabilities of Natero include:
- Customer health scoring - Uses AI and machine learning to analyze usage data, survey responses, and customer support interactions to calculate a customer health score and identify at-risk accounts.
- Churn predictions - Predicts which customers are likely to churn using predictive analytics so account managers can proactively engage and retain them.
- Upsell recommendations - Identifies upsell and cross-sell opportunities within a customer base based on usage and need.
- Account insights - Provides account overviews and timeline visualizations to help account managers understand the state of an account.
- Success plans - Allow teams to create and automate prescriptive playbooks to reactivate, retain or upsell customers.
- Native integrations - Integrates with popular data sources like Salesforce, Stripe, Zendesk, Mixpanel to connect usage data.
By leveraging AI and analytics, Natero aims to help account teams scale their customer success efforts, reduce churn, and increase account expansions and renewals.
Natero Features
Features
- Customer success management
- Churn prediction
- Health scoring
- Account expansion
- Usage analytics
- Integrations
Pricing
- Subscription-Based
Pros
AI-powered churn prediction
Automated playbooks
Usage analytics
Account health scoring
Expansion revenue opportunities
Cons
Steep learning curve
Complex pricing
Limited third-party integrations
Official Links
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