Get Satisfaction vs Canny

Struggling to choose between Get Satisfaction and Canny? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Canny is a Business & Commerce product tagged with user-feedback, product-roadmapping, feature-requests.

Its standout features include User feedback collection, Feature request management, Roadmap planning, User segmentation, Feedback sharing and voting, Integrations with other tools, and it shines with pros like Easy to use interface, Good for gathering qualitative feedback, Helps prioritize product roadmap, Integrates with popular tools, Offers free plan for small teams.

Feature	Get Satisfaction	Canny
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Canny

Description: Canny is a user feedback and product roadmapping tool that allows product teams to easily collect and organize user feedback and feature requests. It helps teams understand what users want and prioritize their roadmap.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Canny Features

• User feedback collection
• Feature request management
• Roadmap planning
• User segmentation
• Feedback sharing and voting
• Integrations with other tools

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Canny

Pros

• Easy to use interface
• Good for gathering qualitative feedback
• Helps prioritize product roadmap
• Integrates with popular tools
• Offers free plan for small teams

Cons

• Limited quantitative data collection
• No ability to send bulk emails
• Free plan has limited features
• Can be pricey for larger teams

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Canny

• Freemium
• Subscription-Based