Get Satisfaction vs iPerceptions
Struggling to choose between Get Satisfaction and iPerceptions? Both products offer unique advantages, making it a tough decision.
Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.
It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.
On the other hand, iPerceptions is a Business & Commerce product tagged with customer-experience, surveys, analytics.
Its standout features include Real-time feedback collection through surveys, Customer journey analytics, Session replay technology, Integration with call centers, Custom reporting and dashboards, Text analytics for open-ended responses, Alerts and workflow automation, and it shines with pros like Provides actionable insights into customer experience, Identifies pain points and areas for improvement, Integrates qualitative and quantitative data, Easy to implement and use, Scales to collect large sample sizes.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
Get Satisfaction
Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.
Categories:
Get Satisfaction Features
- Knowledge base
- Community forums
- Analytics and reporting
- Mobile app
- Integration with social media
- Ticketing system
- Feedback collection
Pricing
- Freemium
- Subscription-Based
Pros
Cons
iPerceptions
iPerceptions is a customer experience analytics platform that helps companies measure and improve the experience on their digital properties. It specializes in collecting customer feedback through surveys and analyzing it to identify areas for improvement.
Categories:
IPerceptions Features
- Real-time feedback collection through surveys
- Customer journey analytics
- Session replay technology
- Integration with call centers
- Custom reporting and dashboards
- Text analytics for open-ended responses
- Alerts and workflow automation
Pricing
- Subscription-Based