Get Satisfaction vs Survey Exchange

Struggling to choose between Get Satisfaction and Survey Exchange? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Survey Exchange is a Business & Commerce product tagged with survey, feedback, analytics.

Its standout features include Customizable survey templates, Advanced survey logic, Question randomization, Quota management, Survey distribution & sharing, Real-time results and analytics, Custom branding, Multi-language support, Survey automation, API access, Integrations with popular services, and it shines with pros like User-friendly interface, Powerful and advanced features, Robust analytics and reporting, Flexible pricing options, Great customer support, Integration capabilities, Mobile-friendly surveys.

Feature	Get Satisfaction	Survey Exchange
Overall Score	N/A	N/A
Primary Category	Online Services	Business & Commerce

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Survey Exchange

Description: Survey Exchange is an online survey software that allows users to create, distribute, and analyze surveys. It provides customizable templates, advanced logic features, and integrates with popular services. Target audiences can be set up for accurate distribution.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Survey Exchange Features

• Customizable survey templates
• Advanced survey logic
• Question randomization
• Quota management
• Survey distribution & sharing
• Real-time results and analytics
• Custom branding
• Multi-language support
• Survey automation
• API access
• Integrations with popular services

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Survey Exchange

Pros

• User-friendly interface
• Powerful and advanced features
• Robust analytics and reporting
• Flexible pricing options
• Great customer support
• Integration capabilities
• Mobile-friendly surveys

Cons

• Steep learning curve for advanced features
• Limitations with free plan
• No offline survey option
• Lack of some advanced statistical analysis features

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Survey Exchange

• Freemium
• Subscription-Based