Get Satisfaction vs Thredded

Struggling to choose between Get Satisfaction and Thredded? Both products offer unique advantages, making it a tough decision.

Get Satisfaction is a Online Services solution with tags like customer-service, feedback, community.

It boasts features such as Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection and pros including Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

On the other hand, Thredded is a Social & Communications product tagged with forum, discussion, messaging, open-source.

Its standout features include User authentication, Discussion threads, Private messaging, Email notifications, Search, Moderation tools, and it shines with pros like Open source, Fast performance, Secure, Easy to use, Customizable.

Feature	Get Satisfaction	Thredded
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Thredded

Description: Thredded is an open-source forum software that is fast, secure, and easy to use. It is built using the Ruby on Rails framework and offers features like user authentication, discussion threads, private messaging, email notifications, search, moderation tools, and more.

Key Features Comparison

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Thredded Features

• User authentication
• Discussion threads
• Private messaging
• Email notifications
• Search
• Moderation tools

Pros & Cons Analysis

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Thredded

Pros

• Open source
• Fast performance
• Secure
• Easy to use
• Customizable

Cons

• Limited support
• Less features than some commercial options
• Requires technical expertise to set up and manage

Pricing Comparison

Get Satisfaction

• Freemium
• Subscription-Based

Thredded

• Open Source