Gliffy vs osTicket

Gliffy

Description: Gliffy is an online diagram and flowchart software. It allows users to easily create flowcharts, UML diagrams, wireframes, and more. Gliffy has built-in templates, shapes, and connectors to allow for fast diagramming.

Type: software

Pricing: Subscription

osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

Gliffy Features

• Drag-and-drop interface for easy diagramming
• Various templates for flowcharts, UML diagrams, network diagrams, etc
• Real-time collaboration for working with teams
• Import/export options to integrate with other tools
• Intuitive formatting options for shapes, lines, fonts, etc
• Automatic layouts and alignment helpers
• Connectors between shapes with auto-routing
• Extensive shape library for all diagram types
• Integrates with platforms like Confluence, Jira, Google Drive

osTicket Features

• Ticket management
• Email piping
• Knowledgebase
• SLA enforcement
• Canned responses
• Ticket filters
• User roles and permissions
• Multilingual support
• REST API

Gliffy

• Subscription

osTicket

• Open Source