GoSupportNow vs Remotely

Struggling to choose between GoSupportNow and Remotely? Both products offer unique advantages, making it a tough decision.

GoSupportNow is a Business & Commerce solution with tags like help-desk, customer-support, ticketing, knowledge-base, community-forums, chat, analytics.

It boasts features such as Ticketing system, Knowledge base, Community forums, Live chat, Analytics and reporting, Customizable branding, Integrations with popular apps and pros including Comprehensive customer support solution, Easy to use and set up, Scalable for businesses of all sizes, Robust reporting and analytics, Collaborative features for team management.

On the other hand, Remotely is a Remote Work & Education product tagged with remote-desktop, file-transfer, chat, vpn, open-source.

Its standout features include Remote desktop control, File transfer, Chat, VPN tunneling, and it shines with pros like Free and open source, Cross-platform, Secure encrypted connections, Easy to set up and use.

Feature	GoSupportNow	Remotely
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoSupportNow

Description: GoSupportNow is a help desk and customer support software that allows companies to manage customer queries and provide fast resolutions. It includes features like ticketing, knowledge base, community forums, chat, analytics, and more.

Remotely

Description: Remotely is a free, open source remote access software that allows users to access computers and servers remotely. It offers features like remote desktop control, file transfer, chat, VPN tunneling, and more.

Key Features Comparison

GoSupportNow Features

• Ticketing system
• Knowledge base
• Community forums
• Live chat
• Analytics and reporting
• Customizable branding
• Integrations with popular apps

Remotely Features

• Remote desktop control
• File transfer
• Chat
• VPN tunneling

Pros & Cons Analysis

GoSupportNow

Pros

• Comprehensive customer support solution
• Easy to use and set up
• Scalable for businesses of all sizes
• Robust reporting and analytics
• Collaborative features for team management

Cons

• Limited customization options in the free plan
• Pricing can be expensive for larger teams
• Mobile app functionality could be improved

Remotely

Pros

• Free and open source
• Cross-platform
• Secure encrypted connections
• Easy to set up and use

Cons

• Limited features compared to paid options
• Can be slower than proprietary software
• Requires port forwarding for remote access

Pricing Comparison

GoSupportNow

• Free
• Freemium
• Subscription-Based

Remotely

• Free
• Open Source