GoTo Resolve vs AMMYY Admin

Struggling to choose between GoTo Resolve and AMMYY Admin? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, AMMYY Admin is a Network & Admin product tagged with remote-access, remote-administration, it-management.

Its standout features include Remote desktop control, File transfer, Remote printing, Chat, Remote reboot, Remote command prompt, System information, Registry editor, and it shines with pros like Easy to use interface, No installation required on client side, Works through firewalls and NAT, Secure 256-bit AES encryption, Supports unattended access.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


AMMYY Admin

AMMYY Admin

AMMYY Admin is a remote access and remote administration software that allows IT professionals to remotely control computers and servers. It offers features like file transfer, chat, remote printing, and more.

Categories:
remote-access remote-administration it-management

AMMYY Admin Features

  1. Remote desktop control
  2. File transfer
  3. Remote printing
  4. Chat
  5. Remote reboot
  6. Remote command prompt
  7. System information
  8. Registry editor

Pricing

  • Free
  • Subscription-Based

Pros

Easy to use interface

No installation required on client side

Works through firewalls and NAT

Secure 256-bit AES encryption

Supports unattended access

Cons

Limited mobile device support

No scripting or automation

Lacks some advanced admin features