GoTo Resolve vs Aspia

Struggling to choose between GoTo Resolve and Aspia? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Aspia is a Remote Work & Education product tagged with remote-access, file-transfer, crossplatform.

Its standout features include Remote desktop access, File transfer, Multi-monitor support, Cross-platform support, Encrypted connections, Recording sessions, Text messaging, Virtual machine support, and it shines with pros like Easy to use interface, Good performance, Secure encryption, Free for personal use, Works across platforms.

Feature	GoTo Resolve	Aspia
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Aspia

Description: Aspia is a remote desktop software that allows users to access and control a computer or server from another location. It provides secure connections, file transfer capabilities, multi-monitor support, and cross-platform accessibility for Windows, Mac, Linux, Android, and iOS devices.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Aspia Features

• Remote desktop access
• File transfer
• Multi-monitor support
• Cross-platform support
• Encrypted connections
• Recording sessions
• Text messaging
• Virtual machine support

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Aspia

Pros

• Easy to use interface
• Good performance
• Secure encryption
• Free for personal use
• Works across platforms

Cons

• Limited free version
• Can be laggy at times
• Lacks some advanced features of paid options

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Aspia

• Freemium
• Subscription-Based