GoTo Resolve vs Box SimpleShare

Struggling to choose between GoTo Resolve and Box SimpleShare? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Box SimpleShare is a File Sharing product tagged with cloud, file-sharing, collaboration, storage, sync.

Its standout features include Unlimited storage, File sharing, Access files from any device, Simple permissions controls, Integrations with Google Apps and Office, and it shines with pros like Free, Unlimited storage, Easy file sharing, Accessible from anywhere.

Feature	GoTo Resolve	Box SimpleShare
Overall Score	N/A	N/A
Primary Category	Business & Commerce	File Sharing

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Box SimpleShare

Description: Box SimpleShare is a free cloud content management and file sharing service for individuals. It allows users to store, share, and access files online from any device. The basic version includes unlimited storage, simple permissions controls, and integrations with Google Apps and Office.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Box SimpleShare Features

• Unlimited storage
• File sharing
• Access files from any device
• Simple permissions controls
• Integrations with Google Apps and Office

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Box SimpleShare

Pros

• Free
• Unlimited storage
• Easy file sharing
• Accessible from anywhere

Cons

• Limited features compared to paid plans
• No advanced permissions controls
• Lack of enterprise features

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Box SimpleShare

• Free
• Freemium