GoTo Resolve vs Box SimpleShare

Struggling to choose between GoTo Resolve and Box SimpleShare? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Box SimpleShare is a File Sharing product tagged with cloud, file-sharing, collaboration, storage, sync.

Its standout features include Unlimited storage, File sharing, Access files from any device, Simple permissions controls, Integrations with Google Apps and Office, and it shines with pros like Free, Unlimited storage, Easy file sharing, Accessible from anywhere.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Box SimpleShare

Box SimpleShare

Box SimpleShare is a free cloud content management and file sharing service for individuals. It allows users to store, share, and access files online from any device. The basic version includes unlimited storage, simple permissions controls, and integrations with Google Apps and Office.

Categories:
cloud file-sharing collaboration storage sync

Box SimpleShare Features

  1. Unlimited storage
  2. File sharing
  3. Access files from any device
  4. Simple permissions controls
  5. Integrations with Google Apps and Office

Pricing

  • Free
  • Freemium

Pros

Free

Unlimited storage

Easy file sharing

Accessible from anywhere

Cons

Limited features compared to paid plans

No advanced permissions controls

Lack of enterprise features