GoTo Resolve vs Chrome Remote Desktop

Struggling to choose between GoTo Resolve and Chrome Remote Desktop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Chrome Remote Desktop is a Remote Work & Education product tagged with remote-desktop, screen-sharing, remote-control.

Its standout features include Screen sharing, Remote desktop access, Cross-platform - works on Windows, Mac, Linux, Chrome OS, Easy setup - just need a Google account, Secure connections - uses TLS, Remote printing, File transfer, Audio support, Mobile apps available, and it shines with pros like Free, Easy to use, No installation or configuration required on client side, Works through web browser, Secure remote access.

Feature	GoTo Resolve	Chrome Remote Desktop
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Chrome Remote Desktop

Description: Chrome Remote Desktop is a remote access software that allows users to remotely connect to another computer through Chrome browser or Chromebook. It facilitates remote control and screen sharing between computers.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Chrome Remote Desktop Features

• Screen sharing
• Remote desktop access
• Cross-platform - works on Windows, Mac, Linux, Chrome OS
• Easy setup - just need a Google account
• Secure connections - uses TLS
• Remote printing
• File transfer
• Audio support
• Mobile apps available

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Chrome Remote Desktop

Pros

• Free
• Easy to use
• No installation or configuration required on client side
• Works through web browser
• Secure remote access

Cons

• Limited customization options
• Requires Chrome browser
• No multi-monitor support
• Can be slower than other RDP solutions

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Chrome Remote Desktop

• Free