GoTo Resolve vs Chrome Remote Desktop

Struggling to choose between GoTo Resolve and Chrome Remote Desktop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Chrome Remote Desktop is a Remote Work & Education product tagged with remote-desktop, screen-sharing, remote-control.

Its standout features include Screen sharing, Remote desktop access, Cross-platform - works on Windows, Mac, Linux, Chrome OS, Easy setup - just need a Google account, Secure connections - uses TLS, Remote printing, File transfer, Audio support, Mobile apps available, and it shines with pros like Free, Easy to use, No installation or configuration required on client side, Works through web browser, Secure remote access.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Chrome Remote Desktop

Chrome Remote Desktop

Chrome Remote Desktop is a remote access software that allows users to remotely connect to another computer through Chrome browser or Chromebook. It facilitates remote control and screen sharing between computers.

Categories:
remote-desktop screen-sharing remote-control

Chrome Remote Desktop Features

  1. Screen sharing
  2. Remote desktop access
  3. Cross-platform - works on Windows, Mac, Linux, Chrome OS
  4. Easy setup - just need a Google account
  5. Secure connections - uses TLS
  6. Remote printing
  7. File transfer
  8. Audio support
  9. Mobile apps available

Pricing

  • Free

Pros

Free

Easy to use

No installation or configuration required on client side

Works through web browser

Secure remote access

Cons

Limited customization options

Requires Chrome browser

No multi-monitor support

Can be slower than other RDP solutions