GoTo Resolve vs CrossLoop

Struggling to choose between GoTo Resolve and CrossLoop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, CrossLoop is a Remote Work & Education product tagged with remote-desktop, file-transfer, screen-sharing, voip.

Its standout features include Remote desktop access, File transfer, Remote printing, VOIP calls, Screen sharing, and it shines with pros like Easy to set up, Free for personal use, Allows remote control of another computer, Good for remote tech support and collaboration.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


CrossLoop

CrossLoop

CrossLoop is a remote desktop software that allows users to access and control a computer remotely over the internet. It enables file transfer, remote printing, VOIP calls and screen sharing. CrossLoop is easy to set up and free for personal use.

Categories:
remote-desktop file-transfer screen-sharing voip

CrossLoop Features

  1. Remote desktop access
  2. File transfer
  3. Remote printing
  4. VOIP calls
  5. Screen sharing

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up

Free for personal use

Allows remote control of another computer

Good for remote tech support and collaboration

Cons

Limited features in free version

Can be slow over poor internet connections

Requires installation on both computers

Free version has session time limits