GoTo Resolve vs DameWare

Struggling to choose between GoTo Resolve and DameWare? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, DameWare is a Network & Admin product tagged with remote-access, remote-control, systems-management, it-administration.

Its standout features include Remote Control, Remote Administration, Active Directory Management, Patch Management, Asset Management, Monitoring and Alerting, and it shines with pros like Easy to use interface, Good for managing Windows environments, Scales well for large networks, Integrates with Active Directory, Can be deployed on-prem or in the cloud.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

DameWare

DameWare

DameWare is a remote administration and systems management software toolset. It allows IT administrators to remotely control computers, servers, and other devices on their network for troubleshooting, maintenance, deployments, and more.

Categories:
Network & Admin Remote Administration
remote-access remote-control systems-management it-administration

DameWare Features

  1. Remote Control
  2. Remote Administration
  3. Active Directory Management
  4. Patch Management
  5. Asset Management
  6. Monitoring and Alerting

Pricing

  • Subscription-Based
  • Per Technician Licensing

Pros

Easy to use interface

Good for managing Windows environments

Scales well for large networks

Integrates with Active Directory

Can be deployed on-prem or in the cloud

Cons

Limited support for Mac and Linux

Can be expensive for larger deployments

Scripting and automation features are limited

Third-party integrations are lacking