GoTo Resolve vs DeskRoll

Struggling to choose between GoTo Resolve and DeskRoll? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, DeskRoll is a Office & Productivity product tagged with asset-tracking, hardware-tracking, software-tracking, license-management, open-source.

Its standout features include Asset management, License management, Hardware and software inventory, Report generation, Barcode scanning, Customizable dashboard, and it shines with pros like Free and open source, Simple and intuitive interface, Easy to set up and use, Robust feature set for an open source tool.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

DeskRoll

DeskRoll

DeskRoll is a free and open-source IT asset management software. It helps organizations track hardware and software assets, manage licenses, generate reports, and more. DeskRoll has a simple and intuitive interface making it easy to set up and use.

Categories:
Office & Productivity It Asset Management
asset-tracking hardware-tracking software-tracking license-management open-source

DeskRoll Features

  1. Asset management
  2. License management
  3. Hardware and software inventory
  4. Report generation
  5. Barcode scanning
  6. Customizable dashboard

Pricing

  • Open Source

Pros

Free and open source

Simple and intuitive interface

Easy to set up and use

Robust feature set for an open source tool

Cons

Limited support options compared to paid tools

Less advanced functionality than larger ITAM solutions

May not scale well for large enterprises