GoTo Resolve vs DeskRoll

Struggling to choose between GoTo Resolve and DeskRoll? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, DeskRoll is a Office & Productivity product tagged with asset-tracking, hardware-tracking, software-tracking, license-management, open-source.

Its standout features include Asset management, License management, Hardware and software inventory, Report generation, Barcode scanning, Customizable dashboard, and it shines with pros like Free and open source, Simple and intuitive interface, Easy to set up and use, Robust feature set for an open source tool.

Feature	GoTo Resolve	DeskRoll
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Office & Productivity

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

DeskRoll

Description: DeskRoll is a free and open-source IT asset management software. It helps organizations track hardware and software assets, manage licenses, generate reports, and more. DeskRoll has a simple and intuitive interface making it easy to set up and use.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

DeskRoll Features

• Asset management
• License management
• Hardware and software inventory
• Report generation
• Barcode scanning
• Customizable dashboard

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

DeskRoll

Pros

• Free and open source
• Simple and intuitive interface
• Easy to set up and use
• Robust feature set for an open source tool

Cons

• Limited support options compared to paid tools
• Less advanced functionality than larger ITAM solutions
• May not scale well for large enterprises

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

DeskRoll

• Open Source