GoTo Resolve vs Distant Desktop

Struggling to choose between GoTo Resolve and Distant Desktop? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Distant Desktop is a Remote Work & Education product tagged with remote-access, remote-desktop, remote-working, it-support.

Its standout features include Remote desktop connection, File transfer, Multi-monitor support, Recording sessions, Chat, Virtual private network, and it shines with pros like Easy to use interface, Secure encrypted connections, Cross-platform support, Flexible licensing options.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Distant Desktop

Distant Desktop

Distinct Desktop is a remote access software that allows users to remotely connect to and control other computers. It facilitates remote working and IT support by enabling full access to files, applications, settings, over a secure connection.

Categories:
remote-access remote-desktop remote-working it-support

Distant Desktop Features

  1. Remote desktop connection
  2. File transfer
  3. Multi-monitor support
  4. Recording sessions
  5. Chat
  6. Virtual private network

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Secure encrypted connections

Cross-platform support

Flexible licensing options

Cons

Can be resource intensive

Setup requires port forwarding

Free version has limited features