Struggling to choose between GoTo Resolve and Ericom AccessToGo? Both products offer unique advantages, making it a tough decision.
GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.
It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.
On the other hand, Ericom AccessToGo is a Remote Work & Education product tagged with remote-access, html5, web-browser, desktop-access, file-access.
Its standout features include HTML5-based remote desktop access, Secure encrypted connections, Multi-platform support, Single sign-on, Granular access controls, Load balancing, Works with RDP, ICA, and SSH protocols, Integration with enterprise directories like Active Directory, High availability with failover servers, Centralized management console, and it shines with pros like Easy to use web-based interface, No client software requirements, Strong security features, Scalable to support many users, Integrates with existing infrastructure, Flexible access from many devices.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
Ericom AccessToGo is a remote access software solution that allows users to securely access desktops, applications, and files from any device. It uses HTML5 to deliver desktops and apps through a web browser without plugins.