GoTo Resolve vs FreeScreenSharing.com

Struggling to choose between GoTo Resolve and FreeScreenSharing.com? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, FreeScreenSharing.com is a Remote Work & Education product tagged with screen-sharing, online-meetings, collaboration, realtime-collaboration, remote-work.

Its standout features include Screen sharing, Remote desktop control, Text chat, Whiteboard, File transfer, Recording sessions, Customizable branding, No installation required, and it shines with pros like Free with no time limits, Easy to use interface, Works across devices, No account required for attendees, Good for small teams.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


FreeScreenSharing.com

FreeScreenSharing.com

FreeScreenSharing.com is a free screen sharing and online meeting software. It allows real-time collaboration by sharing your screen, documents, whiteboard, and more with team members across devices.

Categories:
screen-sharing online-meetings collaboration realtime-collaboration remote-work

FreeScreenSharing.com Features

  1. Screen sharing
  2. Remote desktop control
  3. Text chat
  4. Whiteboard
  5. File transfer
  6. Recording sessions
  7. Customizable branding
  8. No installation required

Pricing

  • Freemium

Pros

Free with no time limits

Easy to use interface

Works across devices

No account required for attendees

Good for small teams

Cons

Limited features compared to paid options

Max 8 participants per meeting

No video conferencing

No meeting scheduling

No cloud storage for recordings