GoTo Resolve vs Goverlan Reach

Struggling to choose between GoTo Resolve and Goverlan Reach? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Goverlan Reach is a Network & Admin product tagged with asset-tracking, hardware-management, software-management, endpoint-management, it-automation.

Its standout features include Asset discovery and inventory, Software license management, Patch management, Remote control and support, Endpoint security management, IT task automation, Reporting and dashboards, and it shines with pros like Comprehensive feature set for IT asset management, Agentless and agent-based discovery options, Good mix of out-of-the-box and customizable reports, Intuitive interface and navigation, Scales well for large environments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Goverlan Reach

Goverlan Reach

Goverlan Reach is an IT asset management and endpoint management software that allows organizations to track hardware and software assets, monitor device health, enforce policies, and automate IT tasks. It provides a centralized view of the IT environment.

Categories:
asset-tracking hardware-management software-management endpoint-management it-automation

Goverlan Reach Features

  1. Asset discovery and inventory
  2. Software license management
  3. Patch management
  4. Remote control and support
  5. Endpoint security management
  6. IT task automation
  7. Reporting and dashboards

Pricing

  • Perpetual License
  • Subscription

Pros

Comprehensive feature set for IT asset management

Agentless and agent-based discovery options

Good mix of out-of-the-box and customizable reports

Intuitive interface and navigation

Scales well for large environments

Cons

Initial setup and configuration can be complex

Mobile device management capabilities are limited

Lacks cloud integration and management features

Scripting for task automation requires learning a proprietary language