GoTo Resolve vs HopToDesk

Struggling to choose between GoTo Resolve and HopToDesk? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, HopToDesk is a Remote Work & Education product tagged with remote-access, desktop-access, secure-access.

Its standout features include Secure remote desktop access, Access desktops from any device, File transfer, Remote printing, Multi-monitor support, Unattended access, Remote wake, and it shines with pros like Easy to set up and use, Works on Mac, Windows and Linux, 256-bit AES encryption, No VPN required, Flexible pricing options.

Feature	GoTo Resolve	HopToDesk
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

HopToDesk

Description: HopToDesk is a secure remote access solution that enables users to remotely access their desktop, PC or Mac, from any internet-connected device. It allows working from home or on-the-go just like sitting in front of the computer at work.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

HopToDesk Features

• Secure remote desktop access
• Access desktops from any device
• File transfer
• Remote printing
• Multi-monitor support
• Unattended access
• Remote wake

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

HopToDesk

Pros

• Easy to set up and use
• Works on Mac, Windows and Linux
• 256-bit AES encryption
• No VPN required
• Flexible pricing options

Cons

• Limited free version
• Can be laggy on poor connections
• Lacks some advanced features of competitors

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

HopToDesk

• Free
• Subscription-Based