GoTo Resolve vs OnlineVNC

Struggling to choose between GoTo Resolve and OnlineVNC? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, OnlineVNC is a Remote Work & Education product tagged with remote-access, vnc, web-browser.

Its standout features include Web-based remote desktop access, No client installation required, Cross-platform compatibility, Encrypted connections, File transfer, Multi-monitor support, Remote printing, Clipboard sharing, Audio support, Mobile device support, and it shines with pros like Easy to use, Accessible from any device with a browser, No client software to install or configure, Secure encrypted connections, Good performance.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


OnlineVNC

OnlineVNC

OnlineVNC is a web-based VNC client that allows users to remotely connect to another computer from their web browser. It provides platform-independent remote access without needing to install a dedicated client.

Categories:
remote-access vnc web-browser

OnlineVNC Features

  1. Web-based remote desktop access
  2. No client installation required
  3. Cross-platform compatibility
  4. Encrypted connections
  5. File transfer
  6. Multi-monitor support
  7. Remote printing
  8. Clipboard sharing
  9. Audio support
  10. Mobile device support

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Accessible from any device with a browser

No client software to install or configure

Secure encrypted connections

Good performance

Cons

Limited features compared to desktop clients

Can be slower than native clients

Requires browser plug-in installation

Free version has restrictions