GoTo Resolve vs RustDesk

Struggling to choose between GoTo Resolve and RustDesk? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, RustDesk is a Remote Work & Education product tagged with remote-desktop, file-transfer, screen-sharing, remote-access, open-source.

Its standout features include Remote desktop access, File transfer, Audio/video chat, Multiple monitor support, End-to-end encryption, Cross-platform - Windows, Linux, macOS, Open source, and it shines with pros like Free and open source, Easy to set up and use, Fast and responsive remote desktop, Secure encryption, Active development and community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


RustDesk

RustDesk

RustDesk is an open-source remote desktop software that allows users to securely access other computers over the internet. It offers features like file transfer, audio/video chatting, and support for multiple monitors.

Categories:
remote-desktop file-transfer screen-sharing remote-access open-source

RustDesk Features

  1. Remote desktop access
  2. File transfer
  3. Audio/video chat
  4. Multiple monitor support
  5. End-to-end encryption
  6. Cross-platform - Windows, Linux, macOS
  7. Open source

Pricing

  • Free
  • Open Source

Pros

Free and open source

Easy to set up and use

Fast and responsive remote desktop

Secure encryption

Active development and community

Cons

Limited to 1:1 connections

No mobile apps

Fewer features than paid alternatives