GoTo Resolve vs Screenhero

Struggling to choose between GoTo Resolve and Screenhero? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Screenhero is a Remote Work & Education product tagged with screen-sharing, remote-collaboration, meetings, presentations, remote-work.

Its standout features include Screen sharing, Remote collaboration, Multi-user screen sharing, Annotation tools, Chat, and it shines with pros like Easy to use interface, Low latency screen sharing, Works across platforms, Annotation tools promote collaboration, Chat allows communication during sessions.

Feature	GoTo Resolve	Screenhero
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Screenhero

Description: Screenhero is a screen sharing and remote collaboration tool. It allows users to share their screens with others for meetings, presentations, and remote work. Key features include multi-user screen sharing, annotation tools, and chat.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Screenhero Features

• Screen sharing
• Remote collaboration
• Multi-user screen sharing
• Annotation tools
• Chat

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Screenhero

Pros

• Easy to use interface
• Low latency screen sharing
• Works across platforms
• Annotation tools promote collaboration
• Chat allows communication during sessions

Cons

• Video conferencing features limited compared to dedicated tools
• Lacks advanced meeting features like polling, whiteboarding
• Requires installation or browser extension

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Screenhero

• Subscription-Based