GoTo Resolve vs Screenhero

Struggling to choose between GoTo Resolve and Screenhero? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Screenhero is a Remote Work & Education product tagged with screen-sharing, remote-collaboration, meetings, presentations, remote-work.

Its standout features include Screen sharing, Remote collaboration, Multi-user screen sharing, Annotation tools, Chat, and it shines with pros like Easy to use interface, Low latency screen sharing, Works across platforms, Annotation tools promote collaboration, Chat allows communication during sessions.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Screenhero

Screenhero

Screenhero is a screen sharing and remote collaboration tool. It allows users to share their screens with others for meetings, presentations, and remote work. Key features include multi-user screen sharing, annotation tools, and chat.

Categories:
screen-sharing remote-collaboration meetings presentations remote-work

Screenhero Features

  1. Screen sharing
  2. Remote collaboration
  3. Multi-user screen sharing
  4. Annotation tools
  5. Chat

Pricing

  • Subscription-Based

Pros

Easy to use interface

Low latency screen sharing

Works across platforms

Annotation tools promote collaboration

Chat allows communication during sessions

Cons

Video conferencing features limited compared to dedicated tools

Lacks advanced meeting features like polling, whiteboarding

Requires installation or browser extension