GoTo Resolve vs Splashtop Remote Support

Struggling to choose between GoTo Resolve and Splashtop Remote Support? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Splashtop Remote Support is a Remote Work & Education product tagged with remote-access, remote-support, it-support, file-transfer, remote-printing, chat.

Its standout features include Remote desktop access, Unattended remote access, File transfer, Remote print, Remote reboot and restart, Multi-monitor support, Annotations, Chat, Recording, Mobile device support, and it shines with pros like Easy to use interface, Fast performance, Secure encrypted connections, Flexible pricing options, Mobile access, Broad platform support.

Feature	GoTo Resolve	Splashtop Remote Support
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Splashtop Remote Support

Description: Splashtop Remote Support is a remote access and support software that allows IT professionals to remotely access computers and mobile devices to provide technical support. It offers features like file transfer, remote printing, chat, etc.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Splashtop Remote Support Features

• Remote desktop access
• Unattended remote access
• File transfer
• Remote print
• Remote reboot and restart
• Multi-monitor support
• Annotations
• Chat
• Recording
• Mobile device support

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Splashtop Remote Support

Pros

• Easy to use interface
• Fast performance
• Secure encrypted connections
• Flexible pricing options
• Mobile access
• Broad platform support

Cons

• Can be expensive for larger teams
• Limited customization options
• Must maintain separate mobile app
• Requires port forwarding for unattended access

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Splashtop Remote Support

• Freemium
• Subscription-Based