GoTo Resolve vs Splashtop Remote Support

Struggling to choose between GoTo Resolve and Splashtop Remote Support? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Splashtop Remote Support is a Remote Work & Education product tagged with remote-access, remote-support, it-support, file-transfer, remote-printing, chat.

Its standout features include Remote desktop access, Unattended remote access, File transfer, Remote print, Remote reboot and restart, Multi-monitor support, Annotations, Chat, Recording, Mobile device support, and it shines with pros like Easy to use interface, Fast performance, Secure encrypted connections, Flexible pricing options, Mobile access, Broad platform support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration


Splashtop Remote Support

Splashtop Remote Support

Splashtop Remote Support is a remote access and support software that allows IT professionals to remotely access computers and mobile devices to provide technical support. It offers features like file transfer, remote printing, chat, etc.

Categories:
remote-access remote-support it-support file-transfer remote-printing chat

Splashtop Remote Support Features

  1. Remote desktop access
  2. Unattended remote access
  3. File transfer
  4. Remote print
  5. Remote reboot and restart
  6. Multi-monitor support
  7. Annotations
  8. Chat
  9. Recording
  10. Mobile device support

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Fast performance

Secure encrypted connections

Flexible pricing options

Mobile access

Broad platform support

Cons

Can be expensive for larger teams

Limited customization options

Must maintain separate mobile app

Requires port forwarding for unattended access