Struggling to choose between GoTo Resolve and Splashtop Remote Support? Both products offer unique advantages, making it a tough decision.
GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.
It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.
On the other hand, Splashtop Remote Support is a Remote Work & Education product tagged with remote-access, remote-support, it-support, file-transfer, remote-printing, chat.
Its standout features include Remote desktop access, Unattended remote access, File transfer, Remote print, Remote reboot and restart, Multi-monitor support, Annotations, Chat, Recording, Mobile device support, and it shines with pros like Easy to use interface, Fast performance, Secure encrypted connections, Flexible pricing options, Mobile access, Broad platform support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.
Splashtop Remote Support is a remote access and support software that allows IT professionals to remotely access computers and mobile devices to provide technical support. It offers features like file transfer, remote printing, chat, etc.