GoTo Resolve vs Tactical RMM

Struggling to choose between GoTo Resolve and Tactical RMM? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Tactical RMM is a Network & Admin product tagged with remote-monitoring, management, automation, reporting.

Its standout features include Remote monitoring, Patch management, Automation, Reporting, Remote access, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set for MSPs, Scalable for managing many endpoints, Affordable pricing.

Feature	GoTo Resolve	Tactical RMM
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Network & Admin

Product Overview

GoTo Resolve

Description: GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Tactical RMM

Description: Tactical RMM is a remote monitoring and management software designed specifically for IT services providers. It offers patch management, monitoring, automation, reporting, and remote access tools.

Key Features Comparison

GoTo Resolve Features

• Ticket management
• SLA management
• Asset tracking
• Knowledge base
• Reporting and analytics
• Automation and workflows
• Self-service portal
• Integration with other tools

Tactical RMM Features

• Remote monitoring
• Patch management
• Automation
• Reporting
• Remote access

Pros & Cons Analysis

GoTo Resolve

Pros

• Intuitive and easy to use interface
• Robust ticket management capabilities
• Powerful automation features
• Good knowledge base and self-service options
• Flexible pricing options

Cons

• Mobile app could be better
• Setup and configuration can be complex initially
• Reporting is not as customizable as some competitors
• Lacks native social media integration

Tactical RMM

Pros

• Intuitive and easy to use interface
• Comprehensive feature set for MSPs
• Scalable for managing many endpoints
• Affordable pricing

Cons

• Lacks some advanced features of competitors
• Mobile app could be improved
• Requires some initial setup time

Pricing Comparison

GoTo Resolve

• Freemium
• Subscription-Based

Tactical RMM

• Subscription-Based