GoTo Resolve vs Tactical RMM

Struggling to choose between GoTo Resolve and Tactical RMM? Both products offer unique advantages, making it a tough decision.

GoTo Resolve is a Business & Commerce solution with tags like help-desk, it-support, ticket-management, slas, asset-tracking, knowledge-base.

It boasts features such as Ticket management, SLA management, Asset tracking, Knowledge base, Reporting and analytics, Automation and workflows, Self-service portal, Integration with other tools and pros including Intuitive and easy to use interface, Robust ticket management capabilities, Powerful automation features, Good knowledge base and self-service options, Flexible pricing options.

On the other hand, Tactical RMM is a Network & Admin product tagged with remote-monitoring, management, automation, reporting.

Its standout features include Remote monitoring, Patch management, Automation, Reporting, Remote access, and it shines with pros like Intuitive and easy to use interface, Comprehensive feature set for MSPs, Scalable for managing many endpoints, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

GoTo Resolve

GoTo Resolve

GoTo Resolve is a help desk and IT support software designed to streamline customer support and manage IT tickets and tasks. It includes features like ticket management, SLAs, asset tracking, knowledge base, etc.

Categories:
Business & Commerce Customer Service & Support
help-desk it-support ticket-management slas asset-tracking knowledge-base

GoTo Resolve Features

  1. Ticket management
  2. SLA management
  3. Asset tracking
  4. Knowledge base
  5. Reporting and analytics
  6. Automation and workflows
  7. Self-service portal
  8. Integration with other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Robust ticket management capabilities

Powerful automation features

Good knowledge base and self-service options

Flexible pricing options

Cons

Mobile app could be better

Setup and configuration can be complex initially

Reporting is not as customizable as some competitors

Lacks native social media integration

Tactical RMM

Tactical RMM

Tactical RMM is a remote monitoring and management software designed specifically for IT services providers. It offers patch management, monitoring, automation, reporting, and remote access tools.

Categories:
Network & Admin It Management
remote-monitoring management automation reporting

Tactical RMM Features

  1. Remote monitoring
  2. Patch management
  3. Automation
  4. Reporting
  5. Remote access

Pricing

  • Subscription-Based

Pros

Intuitive and easy to use interface

Comprehensive feature set for MSPs

Scalable for managing many endpoints

Affordable pricing

Cons

Lacks some advanced features of competitors

Mobile app could be improved

Requires some initial setup time