Heap CRM vs Crust CRM

Struggling to choose between Heap CRM and Crust CRM? Both products offer unique advantages, making it a tough decision.

Heap CRM is a Business & Commerce solution with tags like user-behavior-analytics, customer-relationship-management, website-analytics, mobile-analytics, user-flow-analysis, funnel-analysis, retention-analysis.

It boasts features such as User behavior analytics, Session recording, Funnel analysis, Retention tracking, Custom events, Integration with marketing platforms and pros including Powerful analytics and insights, Easy to implement and use, Great for optimizing user experience, Helps understand customer journeys, Improves marketing and sales efforts.

On the other hand, Crust CRM is a Business & Commerce product tagged with crm, sales, pipeline-management, contact-management, deal-tracking.

Its standout features include Sales pipeline management, Contact management, Task and deal tracking, Calendars, Reporting, Open-source and self-hosted, and it shines with pros like Open-source and self-hosted, allowing for customization and control over data, Comprehensive set of CRM features for small businesses, No recurring subscription fees.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Heap CRM

Heap CRM

Heap CRM is a user behavior analytics and customer relationship management platform that helps companies understand user actions on websites and mobile apps. It automatically captures every user action and allows you to analyze user flows, funnel performance, retention and more.

Categories:
Business & Commerce Crm
user-behavior-analytics customer-relationship-management website-analytics mobile-analytics user-flow-analysis funnel-analysis retention-analysis

Heap CRM Features

  1. User behavior analytics
  2. Session recording
  3. Funnel analysis
  4. Retention tracking
  5. Custom events
  6. Integration with marketing platforms

Pricing

  • Freemium
  • Subscription-Based

Pros

Powerful analytics and insights

Easy to implement and use

Great for optimizing user experience

Helps understand customer journeys

Improves marketing and sales efforts

Cons

Can get expensive for larger businesses

Session recordings may raise privacy concerns

Steep learning curve for advanced features

Requires technical expertise to set up

Crust CRM

Crust CRM

Crust CRM is an open-source, self-hosted customer relationship management platform. It provides sales pipeline management, contact management, task and deal tracking, calendars, reporting, and more for small businesses.

Categories:
Business & Commerce Crm
crm sales pipeline-management contact-management deal-tracking

Crust CRM Features

  1. Sales pipeline management
  2. Contact management
  3. Task and deal tracking
  4. Calendars
  5. Reporting
  6. Open-source and self-hosted

Pricing

  • Open Source

Pros

Open-source and self-hosted, allowing for customization and control over data

Comprehensive set of CRM features for small businesses

No recurring subscription fees

Cons

Requires self-hosting and IT management

May have a steeper learning curve compared to cloud-based CRM tools

Limited integrations and third-party app support