Heap CRM vs Zoho CRM

Struggling to choose between Heap CRM and Zoho CRM? Both products offer unique advantages, making it a tough decision.

Heap CRM is a Business & Commerce solution with tags like user-behavior-analytics, customer-relationship-management, website-analytics, mobile-analytics, user-flow-analysis, funnel-analysis, retention-analysis.

It boasts features such as User behavior analytics, Session recording, Funnel analysis, Retention tracking, Custom events, Integration with marketing platforms and pros including Powerful analytics and insights, Easy to implement and use, Great for optimizing user experience, Helps understand customer journeys, Improves marketing and sales efforts.

On the other hand, Zoho CRM is a Business & Commerce product tagged with crm, sales, marketing, support.

Its standout features include Contact management, Pipeline tracking, Lead scoring, Reporting, Marketing automation, Sales forecasting, Customer support, Mobile app, Customizable dashboards, Workflow automation, and it shines with pros like Comprehensive CRM features, Affordable pricing, Intuitive user interface, Integrates with other Zoho apps, Strong customer support, Scalable for businesses of all sizes.

Feature	Heap CRM	Zoho CRM
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Heap CRM

Description: Heap CRM is a user behavior analytics and customer relationship management platform that helps companies understand user actions on websites and mobile apps. It automatically captures every user action and allows you to analyze user flows, funnel performance, retention and more.

Zoho CRM

Description: Zoho CRM is a customer relationship management platform that helps businesses manage sales, marketing, customer support, and overall customer engagement. It includes features like contact management, pipeline tracking, lead scoring, and reporting.

Key Features Comparison

Heap CRM Features

• User behavior analytics
• Session recording
• Funnel analysis
• Retention tracking
• Custom events
• Integration with marketing platforms

Zoho CRM Features

• Contact management
• Pipeline tracking
• Lead scoring
• Reporting
• Marketing automation
• Sales forecasting
• Customer support
• Mobile app
• Customizable dashboards
• Workflow automation

Pros & Cons Analysis

Heap CRM

Pros

• Powerful analytics and insights
• Easy to implement and use
• Great for optimizing user experience
• Helps understand customer journeys
• Improves marketing and sales efforts

Cons

• Can get expensive for larger businesses
• Session recordings may raise privacy concerns
• Steep learning curve for advanced features
• Requires technical expertise to set up

Zoho CRM

Pros

• Comprehensive CRM features
• Affordable pricing
• Intuitive user interface
• Integrates with other Zoho apps
• Strong customer support
• Scalable for businesses of all sizes

Cons

• Limited customization options
• Steep learning curve for complex features
• Limited third-party integrations compared to some competitors
• Mobile app has limited functionality compared to desktop version

Pricing Comparison

Heap CRM

• Freemium
• Subscription-Based

Zoho CRM

• Freemium
• Subscription-Based