Zoho CRM
Zoho CRM is a customer relationship management platform that helps businesses manage sales, marketing, customer support, and overall customer engagement. It includes features like contact management, pipeline tracking, lead scoring, and reporting.
crm
sales
marketing
support
Zoho CRM: Customer Relationship Management Platform
Zoho CRM is a customer relationship management platform that helps businesses manage sales, marketing, customer support, and overall customer engagement. It includes features like contact management, pipeline tracking, lead scoring, and reporting.
What is Zoho CRM?
Zoho CRM is a feature-rich customer relationship management (CRM) platform designed for businesses of all sizes. It helps streamline sales, marketing, customer support, and overall customer engagement processes in one easy-to-use system.
Key features of Zoho CRM include:
- Contact management - Organize all your customer and prospect contact details and interactions in one place.
- Sales force automation - Manage leads, track deal stages in the pipeline, assign sales tasks, and more.
- Marketing automation - Create targeted email campaigns, landing pages, and nurture tracks to generate more qualified leads.
- Customer support - Manage support tickets, categorize inquiries, create knowledge bases, and provide omni-channel customer support.
- Reporting & analytics - Gain insights with out-of-the-box and custom reports on all your important sales, marketing, and support metrics.
- Mobile access - View and update key CRM data on-the-go with native Android and iOS apps.
- Customization - Tailor Zoho CRM to your unique business needs with custom fields, modules, options, and more.
- Integrations - Connect Zoho CRM to 300+ business applications including email marketing, accounting, eCommerce platforms, and more.
Zoho CRM aims to provide an affordable yet powerful CRM for SMBs. It offers a free edition, standard, professional, and enterprise pricing plans to suit different business needs.
Zoho CRM Features
Features
- Contact management
- Pipeline tracking
- Lead scoring
- Reporting
- Marketing automation
- Sales forecasting
- Customer support
- Mobile app
- Customizable dashboards
- Workflow automation
Pricing
- Freemium
- Subscription-Based
Pros
Comprehensive CRM features
Affordable pricing
Intuitive user interface
Integrates with other Zoho apps
Strong customer support
Scalable for businesses of all sizes
Cons
Limited customization options
Steep learning curve for complex features
Limited third-party integrations compared to some competitors
Mobile app has limited functionality compared to desktop version
Official Links
The Best Zoho CRM Alternatives
Top Business & Commerce and Customer Relationship Management and other similar apps like Zoho CRM
Here are some alternatives to Zoho CRM:
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Basix is an open-source alternative database management software to Microsoft Access. Like Access, Basix provides an intuitive graphical user interface that allows non-technical users to easily create and manage relational databases, build customizable forms and reports, write SQL queries without coding, analyze data, and more.Some key features of Basix include:Intuitive...
Salesfully
salesfully is a cloud-based customer relationship management (CRM) and sales automation software designed especially for small and medium-sized businesses. salesfully aims to streamline the entire sales process in one easy-to-use platform to help companies close more deals and grow revenue.Key features of salesfully include:Contact Management - Organize all your contacts...
FreeCRM
FreeCRM is an open-source web-based customer relationship management (CRM) software. It provides a suite of tools to help businesses manage essential CRM processes including:Contact Management - Store all customer contact details and interactions in one place.Lead and Opportunity Tracking - Track leads and sales opportunities through the pipeline.Sales Forecasting -...
Veeva CRM
Veeva CRM is a cloud-based customer relationship management (CRM) system tailored for the life sciences industry. It helps pharmaceutical, biotech, and medical device companies manage sales, marketing, and medical affairs more effectively.Key features of Veeva CRM include:Sales force automation tools for territory alignment, call planning, inventory management, samples tracking, and...
Doleedo
Doleedo is a user-friendly to-do list and personal task management application. Designed for simplicity and ease-of-use, Doleedo helps individuals and teams organize, prioritize, and complete tasks effectively.With Doleedo, users can quickly create categorized to-do lists and check off items as they are completed. To-dos can be tagged for advanced filtering,...
Clevertim CRM
Clevertim CRM is a cloud-based customer relationship management (CRM) platform optimized for small and medium-sized businesses. It provides a variety of features to help organize contacts, track interactions across multiple channels, manage deals and sales pipelines, and gain actionable insights through analytics.Key features of Clevertim CRM include:Contact Management - Organize...
VisionFlow
VisionFlow is a powerful yet user-friendly no-code business process management (BPM) and workflow automation platform. It enables organizations to visually map, analyze, improve, and automate complex business processes without the need for coding.With an intuitive drag-and-drop interface, VisionFlow makes it easy for non-technical users to model workflows using a vast...
Oracle CRM
Oracle CRM is a feature-rich customer relationship management (CRM) platform developed by Oracle Corporation. It is designed to help sales, marketing, and service teams manage end-to-end customer interactions and optimize business processes.Key capabilities and benefits of Oracle CRM include:Sales force automation - Manage leads, opportunities, accounts, contacts, sales forecasts, territories,...
Fortifi
Fortifi is a comprehensive cybersecurity awareness and training platform used by organizations to educate employees on cyber threats and build a human firewall. The software uses interactive and engaging content like videos, games, quizzes, and simulated phishing attacks to train users on critical topics:Identifying phishing attacksCreating strong passwordsAvoiding social engineering...
Ace of Sales
Ace of Sales is a cloud-based customer relationship management (CRM) and sales automation software designed specifically for small businesses. It aims to provide an all-in-one solution to simplify and automate key aspects of the sales process.Key features of Ace of Sales include: Contact Management: Organize your contacts and interactions into...
CRM One
CRM One is a cloud-based customer relationship management (CRM) software designed specifically for small businesses. It aims to provide an easy-to-use CRM platform to help small teams organize contacts, track interactions across channels, manage deals and opportunities, and gain insights from customer data to strengthen relationships.Key features of CRM One...
BlueCamroo
BlueCamroo is a free, open-source video conferencing platform that allows users to make high-definition video and audio calls for meetings, webinars, interviews, and more. It was created as an open-source alternative to proprietary software like Zoom, Cisco Webex, and GoToMeeting.Some key features of BlueCamroo include:HD video and audio - Supports...
Wakeupsales
Wakeupsales is a comprehensive sales engagement and enablement platform built to help sales development representatives (SDRs), business development representatives (BDRs), account executives, and sales leaders drive more pipeline and revenue.Key features include:Lead Enrichment - Enhance lead records with additional data from over 200 online sourcesCadence Building - Create targeted multi-channel...
Zigihub
ZigiHub is an open-source alternative to GitHub that allows developers to host and manage Git repositories for version control. Some key features of ZigiHub include:Public and private repositories with granular user and team permissionsIssue tracking, pull requests, wiki, project boards for agile developmentCode review tools with inline comments and approvalsCI/CD...
KPI.Com
KPI.com is a SaaS business intelligence and analytics solution designed to help organizations measure, monitor, and manage key performance indicators (KPIs). With an easy-to-use interface, KPI.com makes it simple to track metrics across all business functions to gain actionable insights.Some key features of KPI.com include:Customizable dashboards to visualize important KPIsFlexible...
Impact CRM
Impact CRM is a cloud-based customer relationship management (CRM) platform optimized for small and medium-sized businesses. It provides a centralized interface to manage all customer interactions including leads, accounts, contacts, opportunities, and customer service cases.Key features of Impact CRM include:Contact Management - Organize all your contacts and accounts in one...
InfoFlo
InfoFlo is an open-source workflow management software designed specifically for data-intensive applications. It provides a visual programming environment that allows users to build complex workflows without coding to process, analyze, and visualize large volumes of data.Some key features of InfoFlo include:Drag-and-drop interface to visually construct workflowsOver 400 pre-built components and...
Zimplu CRM
Zimplu CRM is a cloud-based customer relationship management (CRM) platform designed specifically for small and medium-sized businesses. It provides a centralized interface to manage all customer interactions and data in one place to better understand customers and meet their needs.Key features of Zimplu CRM include:Contact Management - Store all customer...
WorkforceTrack.com
WorkforceTrack.com is a comprehensive cloud-based workforce management platform designed to help businesses efficiently manage employees, schedules, time and attendance tracking, labor forecasting, compliance, and more. The software provides powerful yet easy-to-use tools to optimize staffing levels, increase productivity, control labor costs, and ensure compliance with labor regulations.Key features of WorkforceTrack.com...
Chili Sales
Chili Sales is a cloud-based customer relationship management (CRM) and sales platform designed for small and medium-sized businesses. It allows companies to organize their sales pipeline, track customer interactions, manage contacts, automate tasks, and more.Some key features of Chili Sales include:Contact Management: Store all contact details including leads, customers, partners...
Vivorental
Vivorental is an online vacation rental marketplace founded in 2008. It provides an alternative to hotels by allowing homeowners, property managers, and landlords to list their spaces for rent on a short-term basis.With Vivorental, local hosts can create listings for their spaces like apartments, guest suites, cabins and cottages, tiny...
Livespace CRM
Livespace CRM is a cloud-based customer relationship management (CRM) platform tailored for small and medium-sized businesses. It provides a variety of features to manage sales pipelines, track customer interactions, automate tasks, and generate reports.Key features of Livespace CRM include:Contact Management - Store all customer and prospect information in one centralized...
Totango
Totango is a SaaS customer success platform designed to help subscription businesses maximize customer lifetime value and reduce churn. It provides a centralized suite of tools to monitor customer health, segment users, identify at-risk accounts, automate workflows, and design targeted playbooks to encourage renewal and expansion.Key features of Totango include:Predictive...
Marketable
Marketable is an intuitive marketing software designed specifically for small and medium-sized businesses. It combines essential marketing tools like email marketing, social media management, website analytics, surveys, landing pages, and more on one user-friendly platform.Marketable helps SMBs manage their digital marketing efforts with ease. It provides professional, eye-catching templates for...
Liid
Liid is a robust yet easy-to-use customer relationship management (CRM) platform designed for small and medium-sized businesses. It consolidates all customer and prospect information and interactions in one centralized location, enabling sales and marketing teams to effectively nurture leads, close deals faster, and provide outstanding customer service.Key features of Liid...
Soffront CRM
Soffront CRM is an open-source, self-hosted customer relationship management (CRM) platform. It is designed to help businesses manage interactions and build relationships with prospects and customers.Some key features of Soffront CRM include:Contact Management - Organize contact details for individuals and companies. Track relationships, interactions, notes, files, and more for each...
PipelineDeals
PipelineDeals is a cloud-based customer relationship management (CRM) and sales pipeline software designed for small to medium-sized businesses. Some key features of PipelineDeals include:Visual sales pipeline management - PipelineDeals allows you to visually create, manage, and analyze your sales funnel by tagging and categorizing deals into different sales stages.Contact and...
