TeleMagic
TeleMagic is a cloud-based call center software designed for small and medium businesses. It provides features like automatic call distribution, interactive voice response, call recording and analytics.
cloudbased
call-distribution
ivr
call-recording
analytics
TeleMagic: Cloud-Based Call Center Software
Cloud-based call center software designed for small and medium businesses with automatic call distribution, IVR, call recording and analytics features.
What is TeleMagic?
TeleMagic is a cloud-based call center software solution designed specifically for small and medium sized businesses. It offers a wide range of features to improve call center operations and customer experience.
Some key features of TeleMagic include:
- Automatic call distribution - routes calls in the queue to available agents automatically based on predefined rules
- Interactive voice response - plays pre recorded messages to callers, collects inputs, and routes calls accordingly
- Call recording and analytics - records calls and generates insightful reports to understand agent performance, call traffic, wait times etc.
- Omnichannel support - supports interaction via phone, email, live chat, social media from the same interface
- Intuitive drag-and-drop interface - easy call flow designer to create IVR scripts and contact flow without coding
- Quick start and affordability - offers quick implementation without expensive hardware, with transparent and flexible pricing
Overall, TeleMagic is an easy to use and cost effective call center software ideal for SMBs looking for a complete call center solution with omnichannel capabilities.
TeleMagic Features
Features
- Automatic call distribution
- Interactive voice response (IVR)
- Call recording
- Real-time analytics and reporting
- CRM integration
- Omnichannel support (voice, email, chat, social media)
- Customizable IVR flows
- Customizable dashboards
- Role-based access control
- Call whisper and barge-in
- Customizable hold music and greetings
Pricing
- Subscription-Based
Pros
Easy to set up and use
Flexible and scalable
Affordable pricing
Good for small teams
Good call routing and IVR features
Good reporting and analytics
Cons
Limited integration capabilities
No native mobile app
Can be pricey for larger teams
Lacks some advanced call center features
Official Links
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