CiviCRM
CiviCRM is open source customer relationship management (CRM) software designed for non-profit and civic organizations. It helps manage contacts, track donations, organize events, send emails, manage memberships, and more in an integrated system.
open-source
nonprofit
civic-organizations
contact-management
donation-tracking
event-organization
email-marketing
membership-management
CiviCRM: Open Source CRM for Non-Profit Organizations
CiviCRM is open source customer relationship management (CRM) software designed for non-profit and civic organizations. It helps manage contacts, track donations, organize events, send emails, manage memberships, and more in an integrated system.
What is CiviCRM?
CiviCRM is an open source constituent relationship management (CRM) software designed specifically for non-profit and civic organizations. It helps these organizations manage relationships with constituents, including donors, activists, volunteers, paid staff, affiliate organizations, and the communities they serve.
Some of the key features of CiviCRM include:
- Contact Management - Comprehensively track details like demographics, interactions, contributions, memberships, event registrations, grants, case records, relationships, activities, and communication preferences for each contact.
- Membership Management - Manage renewals, membership levels, payment reminders, online joins and renewals.
- Event Management - Events and online event registration, participant record management, waitlists, custom event templates.
- Email Marketing - Send emails to contacts based on groups, manage opt-outs, automated mailings based on actions or inaction, and detailed email analytics.
- Reporting - Hundreds of detailed reports on contacts, donors, mailings, events, memberships, activities, and contributions
- Donation Management - Record donations or in-kind contributions, send automated tax receipts, manage pledges, handle recurring donations, and track all financial data.
- Volunteer Management - Track volunteer availability, skills and interests. Record hours and manage opportunities.
- Campaigns - Create and manage surveys, petitions and campaigns. Send and track responses, link to activities like donations and events.
- Grants Management - Track grant applications and awards, manage grants workflows and requirements, record funded and requested amounts and grant relationships.
As open source software, CiviCRM is community developed and freely available. It is designed to be easily customized to meet the specific needs of advocacy, nonprofit, political, and other civic-sector organizations. The software integrates seamlessly with content management systems like WordPress and Drupal to provide a robust web presence.
CiviCRM Features
Features
- Contact Management
- Donor Management
- Event Management
- Email Marketing
- Case Management
- Campaign Management
- Reporting and Analysis
- Membership Management
- Integration with CMSs like WordPress and Drupal
Pricing
- Open Source
Pros
Open source and free
Highly customizable
Strong community support
Integrates with many tools and applications
Robust features for nonprofits and civic organizations
Cons
Steep learning curve
Can be complex for smaller organizations
Limited native mobile capabilities
Requires technical resources for setup and maintenance
Official Links
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