Freshsales vs CiviCRM

Struggling to choose between Freshsales and CiviCRM? Both products offer unique advantages, making it a tough decision.

Freshsales is a Business & Commerce solution with tags like sales, pipeline-management, lead-management, contact-management, email-tracking.

It boasts features such as Contact Management, Lead Tracking, Deal Pipeline, Email Tracking, Reporting and Analytics, Integrations, Mobile App and pros including User-friendly interface, Robust feature set for the price, Powerful sales automation, Customizable sales workflows, Lead scoring and routing, Mobile access, Affordable pricing.

On the other hand, CiviCRM is a Business & Commerce product tagged with open-source, nonprofit, civic-organizations, contact-management, donation-tracking, event-organization, email-marketing, membership-management.

Its standout features include Contact Management, Donor Management, Event Management, Email Marketing, Case Management, Campaign Management, Reporting and Analysis, Membership Management, Integration with CMSs like WordPress and Drupal, and it shines with pros like Open source and free, Highly customizable, Strong community support, Integrates with many tools and applications, Robust features for nonprofits and civic organizations.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Freshsales

Freshsales

Freshsales is a cloud-based customer relationship management (CRM) platform designed for sales teams. It allows users to organize, track, and engage with customer data to help close more deals.

Categories:
Business & Commerce Crm
sales pipeline-management lead-management contact-management email-tracking

Freshsales Features

  1. Contact Management
  2. Lead Tracking
  3. Deal Pipeline
  4. Email Tracking
  5. Reporting and Analytics
  6. Integrations
  7. Mobile App

Pricing

  • Freemium
  • Subscription-Based

Pros

User-friendly interface

Robust feature set for the price

Powerful sales automation

Customizable sales workflows

Lead scoring and routing

Mobile access

Affordable pricing

Cons

Can be overwhelming for small businesses

Limited customization compared to enterprise CRMs

Third-party integrations can be buggy

Mobile app lacks some features

Support could be more responsive

CiviCRM

CiviCRM

CiviCRM is open source customer relationship management (CRM) software designed for non-profit and civic organizations. It helps manage contacts, track donations, organize events, send emails, manage memberships, and more in an integrated system.

Categories:
Business & Commerce Crm
open-source nonprofit civic-organizations contact-management donation-tracking event-organization email-marketing membership-management

CiviCRM Features

  1. Contact Management
  2. Donor Management
  3. Event Management
  4. Email Marketing
  5. Case Management
  6. Campaign Management
  7. Reporting and Analysis
  8. Membership Management
  9. Integration with CMSs like WordPress and Drupal

Pricing

  • Open Source

Pros

Open source and free

Highly customizable

Strong community support

Integrates with many tools and applications

Robust features for nonprofits and civic organizations

Cons

Steep learning curve

Can be complex for smaller organizations

Limited native mobile capabilities

Requires technical resources for setup and maintenance