
Description: HelpCrunch is a help desk and customer service software that allows companies to manage customer support across multiple channels like email, live chat, voice calls, and social media from one platform. It includes features like shared team inboxes, knowledge base, community forums, and automation workflows.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Pure Chat is a live chat software that allows websites to communicate with visitors in real-time. It offers features like unlimited agents, canned responses, visitor tracking, custom branding, and integrations with popular CRM and help desk tools.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API