HelpRange vs Sharekits

Struggling to choose between HelpRange and Sharekits? Both products offer unique advantages, making it a tough decision.

HelpRange is a Business & Commerce solution with tags like knowledge-base, live-chat, help-desk, customer-support.

It boasts features such as Knowledge base to create and organize help articles, Live chat to interact with customers in real-time, Help desk to manage and respond to support tickets, Customer self-service portal, SLA and response time management, Canned responses to quickly answer common questions, Real-time analytics and reports and pros including Intuitive and easy to use, Great knowledge base capabilities, Multiple support channels - chat, email, social, Helpful canned responses feature, Good value for money.

On the other hand, Sharekits is a Social & Communications product tagged with file-sharing, social-media, crossplatform.

Its standout features include Drag-and-drop interface, Share files, images, links, etc., Share across multiple platforms and social networks, Simple and easy to use, and it shines with pros like Free and open source, Easy sharing across platforms, Simple interface, Lightweight and fast.

Feature	HelpRange	Sharekits
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Social & Communications

Product Overview

HelpRange

Description: HelpRange is a customer service software that provides knowledge base, live chat, and help desk features to assist companies in delivering excellent customer support. It allows companies to easily create help articles, interact with customers in real-time through chat, and manage support tickets.

Sharekits

Description: Sharekits is a free open-source platform that allows users to easily share files, images, links, and more across multiple platforms and social networks. It has a simple drag-and-drop interface to upload content and share to destinations like Facebook, Twitter, WhatsApp, email, and more.

Key Features Comparison

HelpRange Features

• Knowledge base to create and organize help articles
• Live chat to interact with customers in real-time
• Help desk to manage and respond to support tickets
• Customer self-service portal
• SLA and response time management
• Canned responses to quickly answer common questions
• Real-time analytics and reports

Sharekits Features

• Drag-and-drop interface
• Share files, images, links, etc.
• Share across multiple platforms and social networks
• Simple and easy to use

Pros & Cons Analysis

HelpRange

Pros

• Intuitive and easy to use
• Great knowledge base capabilities
• Multiple support channels - chat, email, social
• Helpful canned responses feature
• Good value for money

Cons

• Mobile app could be better
• Some limitations in free plan
• Ticket automation is limited
• Lacks advanced reporting features

Sharekits

Pros

• Free and open source
• Easy sharing across platforms
• Simple interface
• Lightweight and fast

Cons

• Limited customization options
• Not many advanced features
• Relies on third-party APIs

Pricing Comparison

HelpRange

• Free
• Freemium
• Subscription-Based

Sharekits

• Open Source
• Free