HelpRange vs Sharekits

Struggling to choose between HelpRange and Sharekits? Both products offer unique advantages, making it a tough decision.

HelpRange is a Business & Commerce solution with tags like knowledge-base, live-chat, help-desk, customer-support.

It boasts features such as Knowledge base to create and organize help articles, Live chat to interact with customers in real-time, Help desk to manage and respond to support tickets, Customer self-service portal, SLA and response time management, Canned responses to quickly answer common questions, Real-time analytics and reports and pros including Intuitive and easy to use, Great knowledge base capabilities, Multiple support channels - chat, email, social, Helpful canned responses feature, Good value for money.

On the other hand, Sharekits is a Social & Communications product tagged with file-sharing, social-media, crossplatform.

Its standout features include Drag-and-drop interface, Share files, images, links, etc., Share across multiple platforms and social networks, Simple and easy to use, and it shines with pros like Free and open source, Easy sharing across platforms, Simple interface, Lightweight and fast.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HelpRange

HelpRange

HelpRange is a customer service software that provides knowledge base, live chat, and help desk features to assist companies in delivering excellent customer support. It allows companies to easily create help articles, interact with customers in real-time through chat, and manage support tickets.

Categories:
knowledge-base live-chat help-desk customer-support

HelpRange Features

  1. Knowledge base to create and organize help articles
  2. Live chat to interact with customers in real-time
  3. Help desk to manage and respond to support tickets
  4. Customer self-service portal
  5. SLA and response time management
  6. Canned responses to quickly answer common questions
  7. Real-time analytics and reports

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use

Great knowledge base capabilities

Multiple support channels - chat, email, social

Helpful canned responses feature

Good value for money

Cons

Mobile app could be better

Some limitations in free plan

Ticket automation is limited

Lacks advanced reporting features


Sharekits

Sharekits

Sharekits is a free open-source platform that allows users to easily share files, images, links, and more across multiple platforms and social networks. It has a simple drag-and-drop interface to upload content and share to destinations like Facebook, Twitter, WhatsApp, email, and more.

Categories:
file-sharing social-media crossplatform

Sharekits Features

  1. Drag-and-drop interface
  2. Share files, images, links, etc.
  3. Share across multiple platforms and social networks
  4. Simple and easy to use

Pricing

  • Open Source
  • Free

Pros

Free and open source

Easy sharing across platforms

Simple interface

Lightweight and fast

Cons

Limited customization options

Not many advanced features

Relies on third-party APIs