HelpShift vs Lansweeper

HelpShift

Description: HelpShift is a customer service platform that provides help desk software, knowledge base software, and in-app self-service support. It allows companies to deliver customer support across multiple channels like in-app messaging, email, web, social media, and more. HelpShift streamlines support operations and improves customer satisfaction.

Type: software

Lansweeper

Description: Lansweeper is an IT asset management software that allows organizations to inventory their IT network infrastructure. It automatically scans network devices like computers, servers, switches, routers, printers etc. and stores the data in a centralized database.

Type: software

HelpShift Features

• In-app support
• Knowledge base
• Conversation automation
• Analytics and reporting
• Multi-channel support
• API integrations
• Ticketing system
• Live chat

Lansweeper Features

• Network discovery and inventory
• Hardware and software audits
• Asset management
• License management
• IT documentation
• Change logs
• Config backups
• Vulnerability scans
• Integrations with RMM tools