
Description: Helpspot is a help desk and customer support software designed for small businesses. It allows companies to manage customer support tickets, knowledge base articles, user forums, and customer communication. Key features include shared ticket inbox, custom branding, rule-based ticket routing, role-based access controls.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: InvGate Service Desk is an IT service management software that allows companies to track, manage, and resolve IT support tickets. It includes features like asset management, change management, knowledge base, and more.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API