HelpTap vs 99 Designs

Struggling to choose between HelpTap and 99 Designs? Both products offer unique advantages, making it a tough decision.

HelpTap is a Business & Commerce solution with tags like help-desk, knowledge-base, customer-support, ticketing, automation, selfservice, community-forums, analytics.

It boasts features such as Ticketing system, Knowledge base, Community forums, Automation and macros, Analytics and reporting, Multi-channel support, SLAs and service level management, Role-based access control, Custom branding and pros including Easy to set up and use, Great for small businesses, Affordable pricing, Good range of features, Self-service options, Good customization.

On the other hand, 99 Designs is a Business & Commerce product tagged with graphic-design, contests, freelancers, marketplace.

Its standout features include Allows businesses to crowdsource graphic design work by posting contests, Large pool of freelance designers can submit entries to contests, Businesses can specify requirements, provide feedback, and choose winner(s), Fixed prize money set by business for winning design(s), Designers can browse contests and submit designs to win prize money, and it shines with pros like Cost-effective way for businesses to get design work done, Gives designers access to paid work opportunities, Businesses can receive many design options to choose from, Designers can build portfolio and gain exposure.

Feature	HelpTap	99 Designs
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

HelpTap

Description: HelpTap is a customer support software that allows companies to easily set up help desks, knowledge bases, and customer support portals. It includes features like ticketing, automation, self-service, community forums, and analytics.

99 Designs

Description: 99 Designs is an online graphic design marketplace that connects businesses with freelance graphic designers from around the world. Businesses can post design contests, specify requirements, and receive submissions from designers competing to win the contest prize money.

Key Features Comparison

HelpTap Features

• Ticketing system
• Knowledge base
• Community forums
• Automation and macros
• Analytics and reporting
• Multi-channel support
• SLAs and service level management
• Role-based access control
• Custom branding

99 Designs Features

• Allows businesses to crowdsource graphic design work by posting contests
• Large pool of freelance designers can submit entries to contests
• Businesses can specify requirements, provide feedback, and choose winner(s)
• Fixed prize money set by business for winning design(s)
• Designers can browse contests and submit designs to win prize money

Pros & Cons Analysis

HelpTap

Pros

• Easy to set up and use
• Great for small businesses
• Affordable pricing
• Good range of features
• Self-service options
• Good customization

Cons

• Can be limiting for larger businesses
• Mobile app needs improvement
• Advanced reporting requires premium plan
• Lacks some enterprise-level features

99 Designs

Pros

• Cost-effective way for businesses to get design work done
• Gives designers access to paid work opportunities
• Businesses can receive many design options to choose from
• Designers can build portfolio and gain exposure

Cons

• No guarantee of quality for business since designers vary in skill
• Low pay for amount of work required for designers
• Businesses may not find exactly what they want
• High competition among designers for contests

Pricing Comparison

HelpTap

• Freemium
• Subscription-Based

99 Designs

• Subscription-Based
• Custom Pricing