HESK vs Vivantio

Struggling to choose between HESK and Vivantio? Both products offer unique advantages, making it a tough decision.

HESK is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, customer-portal.

It boasts features such as Ticketing system, Knowledgebase, Customer portal, Email piping, SLA tracking, Canned responses, Ticket filters and queues, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Active community support, Customizable and extensible, Scales for large deployments, Integrates with many apps.

On the other hand, Vivantio is a Business & Commerce product tagged with help-desk, asset-management, project-management, itsm.

Its standout features include IT service desk & ticketing, Asset management, Change management, Project management, Knowledge base, Reporting & analytics, and it shines with pros like Intuitive and easy to use interface, Flexible pricing options, Robust feature set for ITSM, Cloud-based for anytime, anywhere access, Customizable workflows and forms, Strong mobile device support.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

HESK

HESK

HESK is an open source help desk and customer support ticket system. It allows companies to provide customer support through a web-based interface for submitting support tickets, knowledge base, and customer portal.

Categories:
Business & Commerce Customer Support
help-desk ticket-system knowledge-base customer-portal

HESK Features

  1. Ticketing system
  2. Knowledgebase
  3. Customer portal
  4. Email piping
  5. SLA tracking
  6. Canned responses
  7. Ticket filters and queues
  8. User roles and permissions
  9. Multilingual support
  10. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Active community support

Customizable and extensible

Scales for large deployments

Integrates with many apps

Cons

Limited native reporting

No built-in chat or phone support

Less features than paid alternatives

Requires self-hosting

Vivantio

Vivantio

Vivantio is a provider of cloud-based IT service management software. It offers solutions for IT help desks, asset management, project management, and other ITSM needs. Vivantio aims to help IT teams work more efficiently and provide better service.

Categories:
Business & Commerce It Service Management
help-desk asset-management project-management itsm

Vivantio Features

  1. IT service desk & ticketing
  2. Asset management
  3. Change management
  4. Project management
  5. Knowledge base
  6. Reporting & analytics

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Intuitive and easy to use interface

Flexible pricing options

Robust feature set for ITSM

Cloud-based for anytime, anywhere access

Customizable workflows and forms

Strong mobile device support

Cons

Can be complex for smaller businesses

Limited native integrations with third-party apps

Requires training time to fully leverage features

Support and implementation services cost extra