InSite Feedback vs Usersnap

Struggling to choose between InSite Feedback and Usersnap? Both products offer unique advantages, making it a tough decision.

InSite Feedback is a Business & Commerce solution with tags like survey, text-analytics, employee-feedback, integration.

It boasts features such as Customizable surveys, Powerful text analytics, Employee feedback capabilities, Integration with popular business systems and pros including Easy to create and send surveys, Provides insights into customer satisfaction, Identifies areas for improvement, Integrates with CRM and support systems.

On the other hand, Usersnap is a Remote Work & Education product tagged with feedback, bug-tracking, annotations, screenshots, webpages.

Its standout features include Visual feedback and annotation, Bug reporting, Screenshot capture, Integration with platforms like Jira, Trello, Slack, Web accessibility testing, User testing, and it shines with pros like Easy to use, Good integration options, Useful for UX designers and developers, Can be used for user testing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

InSite Feedback

InSite Feedback

InSite Feedback is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across channels. It features customizable surveys, powerful text analytics, employee feedback capabilities and integration with popular business systems.

Categories:
survey text-analytics employee-feedback integration

InSite Feedback Features

  1. Customizable surveys
  2. Powerful text analytics
  3. Employee feedback capabilities
  4. Integration with popular business systems

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Provides insights into customer satisfaction

Identifies areas for improvement

Integrates with CRM and support systems

Cons

Can be complex for non-technical users

Additional fees for advanced features

Setup and configuration can be time consuming


Usersnap

Usersnap

Usersnap is a visual feedback and bug reporting software that allows users to provide screenshots and annotations directly on webpages to report issues or give feedback. It integrates with popular platforms like Jira, Trello, Slack etc.

Categories:
feedback bug-tracking annotations screenshots webpages

Usersnap Features

  1. Visual feedback and annotation
  2. Bug reporting
  3. Screenshot capture
  4. Integration with platforms like Jira, Trello, Slack
  5. Web accessibility testing
  6. User testing

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use

Good integration options

Useful for UX designers and developers

Can be used for user testing

Cons

Limited features in free plan

Can be pricey for small teams

Lacks advanced analytics