InSite Feedback
InSite Feedback is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across channels. It features customizable surveys, powerful text analytics, employee feedback capabilities and integration with popular business systems
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InSite Feedback: Customer Feedback Software for Business
InSite Feedback is a customer feedback software that allows businesses to collect, analyze and take action on customer feedback across channels. It features customizable surveys, powerful text analytics, employee feedback capabilities and integration with popular business systems.
What is InSite Feedback?
InSite Feedback is a robust customer experience (CX) management software designed to help companies connect with customers, collect critical feedback, and turn feedback into insights. Here are some key capabilities:
- Design visually stunning and mobile-optimized surveys tailored to your business needs
- Distribute personalized surveys via email, text messages (SMS), web links and QR codes
- Collect feedback across channels including email, SMS, mobile app, website widgets, receipts and more
- Use powerful text analytics to automatically analyze open-ended survey responses
- View dashboards and insightful customer journey analytics to identify strengths, weaknesses and opportunities
- Take immediate action by responding directly to customer feedback
- Integrate survey data into popular platforms like Salesforce, Microsoft Dynamics and Tableau
- Automatically route signals to relevant teams to address issues
- An Employee Pulse option to efficiently collect employee feedback
In summary, InSite Feedback provides a complete suite of customer experience management tools to gather actionable insights from customer and employee feedback that drives growth and loyalty.
InSite Feedback Features
Features
- Customizable surveys
- Powerful text analytics
- Employee feedback capabilities
- Integration with popular business systems
Pricing
- Subscription-Based
Pros
Easy to create and send surveys
Provides insights into customer satisfaction
Identifies areas for improvement
Integrates with CRM and support systems
Cons
Can be complex for non-technical users
Additional fees for advanced features
Setup and configuration can be time consuming
Official Links
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